María De Los Ángeles Bruna
Mosquera,WI
Summary
Motivated service professional with strong communication and customer service skills.Experienced in adhering to health and safety guidelines, handling food items, and supporting team members. Proactive and responsible, with a background in customer service. Eager to learn and grow, I bring adaptability and enthusiasm to contribute effectively to Starbucks.
Overview
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Wilderness Resort
2023.12 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Call Center
Entel
2020.01 - 2020.12
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
Pizza Maker
Papa Johns
2019.01 - 2020.12
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Waiter
Raíces Chilenas Restaurant
2016.01 - 2018.12
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff
Education
Bachelor of Science - Nursing
Valparaíso University
Angamos,Viña Del Mar12.2024
Skills
- Attention to detail
- Organizational skills
- Cash handling
- Interpersonal skills
- Responsible
- Teamwork abilities
- Conversant in English
- Fluent in English
- Adaptive and Creative
- Friendly and Outgoing
- Safe Food Handling
- Problem-Solving
Languages
Español
Inglés
Hobbies
- Singing
- Baking
- Reading
- Writing
Timeline
Housekeeping Room Attendant
Wilderness Resort
2023.12 - Current
Call Center
Entel
2020.01 - 2020.12
Pizza Maker
Papa Johns
2019.01 - 2020.12
Waiter
Raíces Chilenas Restaurant
2016.01 - 2018.12
Bachelor of Science - Nursing
Valparaíso University
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