Maraja James
Dayton
Summary
Experienced Support Specialist with broad experience in delivering exceptional service and resolving complex issues. Results-driven with a strong focus on team collaboration, adapting to changing needs, and achieving the best results. Skilled in troubleshooting, analytics, communication, and conflict resolution techniques. Recognized for reliability, problem-solving abilities, efficiency, and a customer-centric approach that sets me apart in delivering top-notch service.
Overview
12
12
years of professional experience
Work History
Claim Support Specialist - Remote
Horace Mann Insurance Companies
09.2022 - 06.2025
- Communicate and exchange information with attorneys, medical and insurance providers, and repair shops
- Review bills and invoices and issue payments to the appropriate parties
- Follow up on medical treatment for first-party clients
- Maintain knowledge of medical billing codes, HIPPA laws, and state-specific guidelines
- Handle inbound and outbound calls and emails for claim assistance
- Assist clients with vehicle towing, estimate, repair, and rental services
Property and Casualty Insurance Representative - Remote
Horace Mann Insurance Companies
07.2021 - 09.2022
- Handle inbound and outbound calls, emails, and chats
- Assist customers with policy changes, documents, quotes, payments, online accounts and billing inquiries
- Maintain knowledge of state laws to properly educate customers on policy options
- Discuss rate changes and MVR reporting
- Collaborate with neighboring departments and companies to resolve customer concerns and fulfill customer needs
Consumer Support Specialist III (Collections)
PNC MORTGAGE
07.2018 - 07.2021
- Make outbound calls to collect past-due payments and/or discuss client hardships
- Take inbound calls from lenders, clients and attorneys regarding account activity and inquiries
- Complete account transactions, such as payment processing, payment corrections, account adjustments and arrangements
- Ensure all account activity follows regulation guidelines, and arrangements are set according to how the investor mandates
- Assist with mortgage programs by providing options that fit the client's needs
- Review and assist with hardship applications to ensure all documents are received, and all sections appropriately filled
- Complete research for errors or inquiries regarding any transactions with the account, and provide feedback to the questioning party in a timely manner
Shift Supervisor
Kentucky Fried Chicken
03.2013 - 01.2018
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
- Manage staff, ensuring adequate service and product
- Manage money in registers and safe
- Perform sales floor work, such as stocking shelves, taking inventory, or assisting customers
- Lift/carry equipment or boxes up to 50lbs throughout the day
- Assist with packing orders and serving customers
Education
Some college - Clinical Laboratory Sciences
Wright State University-Main Campus
Dayton, OH10.2017
High School Diploma - Biotechnology
David H. Ponitz Career Technology Center
Dayton, OH06.2014
Skills
- Client account management
- Effective time management
- Responsive to new challenges
- Team leadership experience
- Proficient in Microsoft Excel, Word, and Powerpoint
- Analytical approach to challenges
- Strong written and verbal communication
- Service excellence
- CCC One software proficiency
- Cross-functional project management
- Meticulous attention to detail
Timeline
Claim Support Specialist - Remote
Horace Mann Insurance Companies
09.2022 - 06.2025
Property and Casualty Insurance Representative - Remote
Horace Mann Insurance Companies
07.2021 - 09.2022
Consumer Support Specialist III (Collections)
PNC MORTGAGE
07.2018 - 07.2021
Shift Supervisor
Kentucky Fried Chicken
03.2013 - 01.2018
High School Diploma - Biotechnology
David H. Ponitz Career Technology Center
Some college - Clinical Laboratory Sciences
Wright State University-Main Campus
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