María José Sánchez Aguilera
Aguascalientes,Ags
Summary
Dynamic and results-oriented professional with a proven track record in sales and customer service at Villa Real Motors. Excelled in strategy development and client relations, enhancing customer satisfaction and streamlining payment processes. Adept at social media marketing and bilingual communication, significantly improving client engagement and operational efficiency. Demonstrates integrity and active listening, fostering positive customer relationships.
Overview
8
8
years of professional experience
Work History
Sales Agent
Villa Real Motors
08.2022 - Current
- Maintained up-to-date knowledge of payment policies and security standards
- Monitored customers for signs of security concerns regarding their payments and escalated issues to management
- Listened to customer needs and desires to identify and recommend their optimal car
- Performed cash, card, and check transactions to complete customer and dealership payments
- Monitored past due lists and created a weekly plan for the collection department
- Repossessed vehicles
- Monitored insurance claims and communicated daily with our client's insurance
- Provided all the documentation necessary to get a vehicle out of an auto pound
- Filled out the Contract and temporary tags for the sold vehicles
- Filled out the Title and Registration form for our clients
- Monitored the Company's Facebook, Instagram, and Website updating and uploading pictures and information about the inventory
- Solving client's problems with their accounts and vehicles
Drive-Thru Cashier
Pollo Salsa
06.2020 - 11.2022
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refunds or replacements.
- Demonstrated outgoing, friendly behavior and, positive attitude
- Monitored customer orders to confirm accuracy in preparation and delivery
- Performed cash and card transactions
- Handled cash with high accuracy and checked bills for fraud
- Cross-trained in other areas of restaurant to provide additional support during busy hours.
Barista
Milk Bubbles
03.2017 - 05.2020
- Interacted with customers taking orders and making sure they got their orders right
- Listened to customer's requests and created personalized beverages
- Maintained and operated espresso machines, blenders and other equipment
- Trained employees, sharing knowledge and expertise of coffees, teas and merchandise
- Cleaned counters, machines, and seating areas
- Controlled line and crowd with quick and efficient customer service
- Followed exact recipes and learned every menu item
Education
Collin County Community College District
High School Diploma -
Hebron High School
05.2018
Skills
- Strategy Development
- Persuasion techniques
- Forms processing
- Client Relations and Networking
- Social Media Marketing
- Sales Training and call control
- Fast Learner
- Bilingual
- Self-motivated
- Integrity
- Active listening
- Conflict resolution
Languages
English
Professional Working
Timeline
Sales Agent
Villa Real Motors
08.2022 - Current
Drive-Thru Cashier
Pollo Salsa
06.2020 - 11.2022
Barista
Milk Bubbles
03.2017 - 05.2020
Collin County Community College District
High School Diploma -
Hebron High School
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