Maral Matveliyeva

Companies Overview: 1st Class Event Services, Rollin Hero, Château Staffing, Patina Catering, and Top Notch Staffing.

• Client Relationship Building: Established rapport with clients and guests, leading to increased repeat business & referrals.
• Sales & Upselling Techniques: Increased event revenue through upselling premium drink options, seasonal dishes, and exclusive event packages.
• Efficient Service Delivery: Managed high-volume events while maintaining exceptional service standards in fast-paced environments.
• Guest Experience Focus: Proactively identified guest preferences, tailoring service to enhance satisfaction and create memorable experiences.
• Service Coordination: Worked seamlessly with kitchen and bar staff to ensure timely and accurate food and drink delivery.
• Health & Safety Compliance: Ensured food safety and sanitation standards were consistently met, contributing to guest safety and satisfaction.

Companies Overview: CGL Cohesion Global Logistics, Scan Global Logistics, Energy Transport Logistics, and Three Way Logistics.

• Client Portfolio Expansion: Increased client base by 20% through proactive outreach and strategic account management.
• Customized Solutions: Tailored logistics services for diverse clients, improving customer satisfaction and retention.
• Sales Pipeline Management: Utilized CRM tools to generate leads and maintain detailed client profiles, optimizing sales processes and conversion rates.
• Market Growth: Secured new business opportunities in emerging U.S. regions, expanding market presence and driving revenue.
• Industry Engagement: Attended industry events and used LinkedIn to generate qualified leads, enhancing pipeline quality.
• Cross-Team Collaboration: Coordinated with internal teams to ensure efficient shipment execution and timely delivery, ensuring client satisfaction.

Companies Overview: Alondra Hot Wings, Outback Steakhouse, La Shish Mediterranean Cafe, Nile Cafe Hookah Lounge, Olive Garden, and Best Western Hotel.

• Guest Service Excellence: Delivered exceptional service, ensuring each guest felt valued and had a personalized dining experience.
• Sales & Upselling Expertise: Increased average check totals by promoting specialty menu items, wine pairings, and add-ons.
• Timely Service Delivery: Managed multiple tables in busy settings, ensuring all orders were accurate and delivered promptly.
• Menu Knowledge & Recommendations: Provided detailed explanations of menu items and made tailored recommendations to enhance guests' meals.
• Team Collaboration: Worked in tandem with kitchen and bar staff to ensure smooth and efficient service throughout shifts.
• Service Support: Assisted in opening and closing duties, including cash handling, POS system operation, and table resets.