Maram Alshamari
Houston,Texas
Summary
Motivated customer service professional with extensive experience in client engagement, problem-solving, and consultative sales. Fluent in English, Arabic, Spanish, and Turkish, with a proven ability to deliver exceptional customer experiences and streamline processes. Known for analytical thinking, effective communication, and adaptability in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
JSAR Holding Group LLC
07.2016 - Current
- Delivered high-quality customer service by assessing client needs and ensuring workload optimization for the team.
- Provided detailed product knowledge and creative solutions to enhance customer satisfaction.
- Used Salesforce CRM for customer data analysis and behavior insights.
Style Advisor
Saks Fifth Avenue
01.2023 - 05.2024
- Assisted customers with product selection through knowledgeable advice and tailored solutions.
- Trained new team members in company policies and sales procedures.
- Utilized consultative sales techniques to exceed performance goals.
Production Remake Specialist
Fivser
07.2021 - 04.2024
- Facilitated CAD-based jewelry design projects for custom orders.
- Managed sensitive information and ensured accurate data entry in high-demand scenarios.
Retail Associate
Macy's Credit and Customer
02.2018 - 04.2020
- Delivered excellent sales support and customer service in a dynamic retail environment.
- Resolved customer inquiries and complaints efficiently through effective problem-solving.
Front Desk Associate
Hyatt Place Houston Galleria
03.2017 - 09.2019
- Welcomed guests, managed bookings, and facilitated seamless check-in/out processes.
- Organized conferences, ensuring logistical support for audio-visual and catering needs.
Education
Associate of Applied Science (A.A.S.) - Applied Mathematical Sciences
Houston Community College
Houston, TX03.2023
Skills
- Consultative Sales and Account Management
- Analytical Problem-Solving and Report Generation
- CRM Systems (Salesforce), Microsoft Excel
- Multilingual: Fluent in English, Arabic, Spanish, and Turkish
Interests
Photography, Writing, and Reading, Cooking and Baking, Travel and Cultural Studies
Timeline
Style Advisor
Saks Fifth Avenue
01.2023 - 05.2024
Production Remake Specialist
Fivser
07.2021 - 04.2024
Retail Associate
Macy's Credit and Customer
02.2018 - 04.2020
Front Desk Associate
Hyatt Place Houston Galleria
03.2017 - 09.2019
Customer Service Representative
JSAR Holding Group LLC
07.2016 - Current
Associate of Applied Science (A.A.S.) - Applied Mathematical Sciences
Houston Community College