Maranatha (Joy) Ashley
Ozark,MO
Summary
Hello, I am Joy Ashley. I am a recent College of the Ozarks graduate who has a Bachelor's in Family Studies with a double emphasis in Social Work and Marriage & Family at College of the Ozarks, I am deeply committed to fostering positive change in the lives of individuals and families. After graduating in May 2025, I am eager to embark on a meaningful career where I can invest fully, both personally and professionally, to make a tangible difference in the lives of others.
Overview
4
4
years of professional experience
Work History
Server
The Keeter Center, 4 Star, Fine Dining Restaurant.
05.2021 - 05.2025
- Collaborated with kitchen staff to streamline food preparation and service efficiency.
- Resolved customer complaints promptly, ensuring swift and effective solutions for guest satisfaction.
- Created Memorable guest experiences, and anticipated guest needs to create an environment they wanted to return to.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Helped set up, prepare, and serve for large banquet events for high profile customers.
Sales Associate
H&M Retail Store
11.2024 - Current
- Maintained organized sales floor, ensuring product availability and presentation standards.
- Assisted customers with product selection and provided exceptional service.
- Processed transactions accurately using point-of-sale systems, enhancing customer experience.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Education
Marriage And Family Studies And Social Work
College of The Ozarks
Branson, MO05-2025
Skills
- Community resources
- Relationship building
- Effective communication
- Teamwork and collaboration
- Adaptability and flexibility
- Goal setting
- Problem Solving
- Client Rapport
- Conflict Resolution
- Time Management
- Multi Tasking
- Exceptional customer service
Timeline
Sales Associate
H&M Retail Store
11.2024 - Current
Server
The Keeter Center, 4 Star, Fine Dining Restaurant.
05.2021 - 05.2025
Marriage And Family Studies And Social Work
College of The Ozarks
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