Tia McGowan
Caregiver
Akron,OH
Summary
I am motivated with engaging personality and flexible approach. Upbeat, friendly and good at anticipating customer needs to facilitate enjoyable experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences . Skilled in anticipating peoples needs, addressing complaints and resolving issues in timely manner. I Maintain focus and a positive attitude in stressful situations and high-volume environments. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Server
Brookdale Assisted Living
Akron, OH
08.2022 - Current
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Inspected dishes and utensils for cleanliness.
Hospice Aide
Elara Caring
Akron, OH
04.2022 - Current
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Positioned patients to provide comfort and promote better body alignment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
Foster Care Provider
Summit County Children Service
Akron, OH
05.2020 - Current
- Prepared and maintained individual beds and personal space for foster children.
- Helped reunify birth families through coordinated visitation strategies.
- Offered extensive care to troubled older children without likelihood of adoption.
- Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Assisted children through recovery from difficult home or school situations.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Improved children's health by preparing healthy meals and snacks.
- Developed and implemented programs to support children's mental health and well-being.
- Developed and implemented strategies to reduce and prevent family conflict.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Education
High School Diploma -
Stow-Munroe Falls High School
Stow, OH 08.1996 - 06.1997
Bachelor of Science - Criminal Justice
University of Akron
Akron, OHAssociate of Arts - Biblical Studies
Liberty University
Lynchburg, VA 08.2020 - Current
Skills
Hospitality service expertise
Food running
Food preparation and safety
Food station setup
Table setting knowledge
Palliative care
Written and verbal communication
Relationship building
Companionship and emotional support
Feeding assistance expert
Supporting personal needs
Behavior mirroring
Community Resources
Family services
Flexible and Adaptable
Decision-Making
Active Listening
Teambuilding
Analytical and Critical Thinking
Good Telephone Etiquette
Problem-Solving
Critical Thinking
Individual and family counseling
Timeline
Server
Brookdale Assisted Living
08.2022 - Current
Hospice Aide
Elara Caring
04.2022 - Current
Associate of Arts - Biblical Studies
Liberty University
08.2020 - Current
Foster Care Provider
Summit County Children Service
05.2020 - Current
High School Diploma -
Stow-Munroe Falls High School
08.1996 - 06.1997
Bachelor of Science - Criminal Justice
University of Akron