Jamie Minniti
Lyndhurst
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Server
Sunny Side Up Cafe
Ocean county
10.2025 - 12.2025
- Provided friendly and efficient service in a fast-paced restaurant environment.
- Took customer orders accurately and communicated them to the kitchen staff.
- Delivered food and beverages promptly to ensure guest satisfaction.
Server
Mr. Bruno's Pizzeria and Restaurant
Lyndhurst
07.2018 - 10.2025
Waitress
Pietro’s Trattoria
Lyndhurst
04.2012 - 09.2025
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Processed orders and sent to kitchen employees for preparation.
- Greeted new customers, discussed specials, and took drink orders.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Receptionist
Dog Cat & Bird Clinic of Nutley
Nutley
09.2007 - 09.2012
Receptionist
Dog Cat & Bird Clinic
09.2007 - 04.2012
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained confidentiality of information regarding clients and company.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Collected Type payments, processed transactions and updated relevant records.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled assignments independently with good judgement and critical thinking skills.
- Managed multiple tasks and met time-sensitive deadlines.
- Compiled information from files and research to satisfy information requests.
Receptionist
Verona Animal Hospital
Verona
04.2003 - 09.2007
- Greeted clients and their pets upon arrival at the veterinary clinic.
- Scheduled appointments and managed the clinic's calendar efficiently.
- Answered phone calls, providing information and addressing client inquiries.
Education
Certified Food Safety Manager - Food and Nutrition
National Registry of Food Safety Professionals
07.2024 - 07.2029
High School Diploma -
Lyndhurst High School
Lyndhurst, NJSkills
- Food Spoilage Prevention
- Stocking and Replenishing
- Order Delivery Practices
- Accurate Money Handling
- Table Setting Arrangements
- Food Running
- Wine Pairings
- Menu Memorization
- Ordering Procedures
- High-Volume Dining
- Cash Handling
- Dining Customer Service
- Food and Beverage Pairings
- Food Preparation and Safety
- Check Payment Processing
- Supply Restocking
- Special Dietary Requirements
- Beverage Preparation
- To-Go Order Preparation
- Seating Assignment Preparation
- Price Memorization
- Table Bussing
- Dietary Restrictions
- Dish Preparation
- Sales Expertise
- Regulatory Compliance
- Hors D' Oeuvres Service
- Daily Specials Memorization
- Service Prioritization
- Food Safety Oversight
- Front of House Display Creation
- Tableside Service
- Side Work
- Wine Service
- Food Production
- Performance Improvement
- Food Inspection
- Hospitality Service Expertise
- Menu Presentation
- Complaint Resolution
- Relationship Management
- Age Verification
- Buffet Setup and Takedown
- Bill Computation
- Plates Presentation
- Standards Compliance
- Workflow Coordination
- Wine Knowledge
- Safety and Sanitation
- White Glove Service
- Complex Problem-Solving
- Upselling Techniques
- Item Promotion
- Sales Techniques
- Sales and Marketing
- Bar Terminology
- Order Management
- Team Collaboration
- Hospitality and Accommodation
- Table Preparation
- Maximizing Profitability
- Guest Satisfaction
- Corrective Actions
- Error Identification
- Courteous Phone Demeanor
- Bus Tables
- Dessert Preparation
- Covid Symptom Screening
- Glassware Polishing
- Adaptable and Flexible
- Kitchen Staff Coordination
- Specials Promotion and Upselling
- Customer Service and Rapport
- Guest Accommodations
- Bathroom Servicing
- Taking Reservations
- Dining Room Cleaning and Upkeep
- Warm and Friendly
- Process Monitoring
- Guest Inquiries
- Table Monitoring and Turnover
- Upselling
- Restocking Condiments
- Waiting Tables
- Phone Inquiries
- Special Requests and Substitutions
- Recommend Menu Items
- Guest Flow
- Cool Under Pressure
- Accuracy and Efficiency
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Ability to Lift 30 Pounds
- Preparing Guest Salads
- Wine and Liquor Service
- Dining Room Monitoring
- Greeting and Escorting Guests
- Inspecting Tickets
Timeline
Server
Sunny Side Up Cafe
10.2025 - 12.2025
Certified Food Safety Manager - Food and Nutrition
National Registry of Food Safety Professionals
07.2024 - 07.2029
Server
Mr. Bruno's Pizzeria and Restaurant
07.2018 - 10.2025
Waitress
Pietro’s Trattoria
04.2012 - 09.2025
Receptionist
Dog Cat & Bird Clinic of Nutley
09.2007 - 09.2012
Receptionist
Dog Cat & Bird Clinic
09.2007 - 04.2012
Receptionist
Verona Animal Hospital
04.2003 - 09.2007
High School Diploma -
Lyndhurst High School