Maranda Johnson
Orlando,FL
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. I am a hardworking employee that thrives in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Payor Specialist II
Rotech Healthcare Inc.
Orlando, FL
05.2022 - Current
- Manage Medicaid, Medicare & Commercial insurance provider
- Created training materials for new hires on the company's procedures and policies.
- Processed enrollments, changes, cancellations, and terminations according to established guidelines.
Durable Medical Equipment Representative
AeroCare Holdings, Inc
Orlando, FL
04.2021 - 04.2022
- Developed and maintained positive relationships with referral sources, such as physicians, hospitals, nursing homes and other medical facilities.
- Processed paperwork related to insurance claims, warranties and other documentation.
- Prepared quotes for prospective customers based on their specific requirements.
Medical Records Specialist
Cardiovascular Interventions PA
Orlando, FL
01.2020 - 06.2021
- Collected, filed, scanned, and retrieved confidential patient information.
- Conducted quality assurance audits of medical records for compliance with state regulations.
- Entered patient insurance, demographic and health information into software and confirmed records.
Medical Billing Manager
Bailey's Medical Equipment & Supplies
Orlando, FL
04.2017 - 12.2019
- Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
- Conducted regular audits of billing activities to ensure compliance with company policies and regulatory standards.
- Worked closely with clinical staff to ensure timely submission of claims and accurate coding practices.
Referral Coordinator
Quality Home Care Professionals
Orlando, FL
10.2015 - 11.2019
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Request prior authorizations to insurance companies.
- Performed data entry related to referrals into electronic health record systems.
Education
Associate's Degree - Business Administration And Management
Rasmussen College-Florida
08-2025
Certificate - Medical Billing & Coding
Florida Technical College
Orlando, FL08-2014
High school Diploma - General Education
Dr. Phillips High School
01.2011
Skills
- Customer Relations
- Quality Assurance
- Customer Service
- Caseload Management
- Patient Care Assessment
- Patient education and counseling
- Organizational Skills
- Post-Discharge Care Coordination
Certification
Certified Notary Public
Timeline
Payor Specialist II
Rotech Healthcare Inc.
05.2022 - Current
Durable Medical Equipment Representative
AeroCare Holdings, Inc
04.2021 - 04.2022
Medical Records Specialist
Cardiovascular Interventions PA
01.2020 - 06.2021
Medical Billing Manager
Bailey's Medical Equipment & Supplies
04.2017 - 12.2019
Referral Coordinator
Quality Home Care Professionals
10.2015 - 11.2019
Associate's Degree - Business Administration And Management
Rasmussen College-Florida
Certificate - Medical Billing & Coding
Florida Technical College
High school Diploma - General Education
Dr. Phillips High School
Certified Notary Public
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