Maranda Jones
Iowa Park
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking.
Overview
9
9
years of professional experience
Work History
Substitute Teacher
Iowa Park Schools
01.2025 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Supported front-office operations during peak times through cross-training in various administrative functions.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Receptionist/Insurance Coordinator
Children's Dentistry of Wichita Falls
09.2022 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with planning office events and meetings for smooth execution.
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
Senior Head Teller
Union Square Credit Union
01.2021 - 07.2022
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Kept teller window areas clean, organized and fully stocked.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Completed monthly audits and managed overdraft reports.
- Performed currency transaction reports for foreign currency.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Prepared and submitted documentation for bank records and compliance purposes.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Evaluated, documented and provided on-going feedback to tellers to improve work performance.
Paraprofessional Educator
Bradford Elementary School
08.2020 - 12.2020
- Provided classroom support throughout planned instruction and individual lessons.
- Delivered instruction individually or in small groups with support from instructor.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Offered students personalized educational, behavioral and emotional support.
- Maintained focused, inclusive and supportive learning environments.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Created and distributed instructional materials for group and one-on-one use.
- Graded assignments and tests and documented results into filing systems.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Bank Teller
American National Insurance Company
03.2020 - 08.2020
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Reconciled cash and checks against computer records at end of shift.
Daycare Teacher
Itty Bitty Child Care
07.2016 - 03.2020
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Read aloud and played alphabet games to encourage early literacy.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Day care food inventory.
- Organized classroom activity
- Helped other teachers plan their activities for the day.
Education
High School Diploma -
Iowa Park High School
Iowa Park, TX05.2012
Skills
- Rapid 10-key data entry
- Microsoft office
- Commercial servicing
- Staff management
- Quality control
- Excellent communication skills
- Qualified in commercial servicing
- Exceptional customer service
- Team building
- Organization
- Relationship selling
- Inventory control procedures
- Verbal/written communication
- Team player mentality
- Customer- and service-oriented
- Tech-Savvy
- Front desk operations
Certification
other
Timeline
Substitute Teacher
Iowa Park Schools
01.2025 - Current
Receptionist/Insurance Coordinator
Children's Dentistry of Wichita Falls
09.2022 - 05.2024
Senior Head Teller
Union Square Credit Union
01.2021 - 07.2022
Paraprofessional Educator
Bradford Elementary School
08.2020 - 12.2020
Bank Teller
American National Insurance Company
03.2020 - 08.2020
Daycare Teacher
Itty Bitty Child Care
07.2016 - 03.2020
High School Diploma -
Iowa Park High School
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