Maranda Lovell
Augusta
Summary
Dedicated and adaptable professional with extensive experience in customer service, sales, administrative support, and healthcare. Proven ability to manage multiple responsibilities efficiently, communicate effectively, and provide exceptional service. Adept at working in fast-paced environments, maintaining organization, and fostering teamwork. Strong problem-solving skills and a commitment to quality service in every role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front of House
Wander Pizza
01.2024 - 07.2024
- Provided a friendly and welcoming environment for customers
- Managed multiple orders with accuracy and efficiency
- Processed cash and card payments accurately
- Ensured timely food service and maintained a clean dining area
- Effectively communicated with back-of-house staff to ensure smooth operations
- Promoted daily specials to increase sales
Administrative Assistant / Recruiter
Maine Staffing Group
09.2022 - 10.2023
- Managed job postings and scheduled interviews
- Assisted in onboarding new employees and maintained documentation
- Provided administrative support including answering phones, scanning, and uploading documents
- Communicated effectively with clients, candidates, and internal staff
- Supported Flagging classes as needed
Sales Administrator
Air Control Industries Inc
09.2021 - 04.2022
- Processed and managed order entries
- Conducted lead prospecting and customer outreach
- Responded to customer inquiries via phone, email, and live chat
- Compiled and managed weekly reports for sales performance
Sales Representative
ProtoCall Contact Services
09.2015 - 03.2021
- Handled inbound and outbound sales for AT&T/DirecTV, PODS Moving & Storage, and Spectrum Business
- Consistently met or exceeded monthly sales goals
- Assisted with on-the-job training for new hires
- Applied conflict resolution and de-escalation techniques to improve customer satisfaction
Certified Nursing Assistant (CNA)
Halldale Manor
09.2014 - 01.2015
- Provided patient care and assisted with daily living activities
- Performed housekeeping and maintained patient records
CNA - Various Facilities
01.2011 - 01.2014
- Mount Saint Joseph - Waterville, ME
- Horizons Living and Rehab Center - Brunswick, ME
- Seaside HealthCare - Portland, ME
- Assisted patients with ADLs in skilled nursing, long-term care, and dementia units
- Monitored vital signs, documented patient information, and ensured infection control
- Prioritized patient safety and comfort
Education
General Education Development (GED) Diploma -
Penobscot Job Corp Academy
Bangor, ME07.2009
Cony High School - undefined
Cony High School
Augusta, ME03.2008
Skills
- Teamwork & Collaboration
- Communication & Active Listening
- Adaptability & Problem-Solving
- Time Management & Organization
- Conflict Resolution & Leadership
- Attention to Detail & Multitasking
- Computer Literacy & Phone Etiquette
- Customer Service & Food Service
Certification
Certified Nursing Assistant (CNA), Penobscot Job Corp Academy, 01/01/09, 07/31/09
Timeline
Front of House
Wander Pizza
01.2024 - 07.2024
Administrative Assistant / Recruiter
Maine Staffing Group
09.2022 - 10.2023
Sales Administrator
Air Control Industries Inc
09.2021 - 04.2022
Sales Representative
ProtoCall Contact Services
09.2015 - 03.2021
Certified Nursing Assistant (CNA)
Halldale Manor
09.2014 - 01.2015
CNA - Various Facilities
01.2011 - 01.2014
Cony High School - undefined
Cony High School
General Education Development (GED) Diploma -
Penobscot Job Corp Academy
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