Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maranda Lovell

Augusta

Summary

Dedicated and adaptable professional with extensive experience in customer service, sales, administrative support, and healthcare. Proven ability to manage multiple responsibilities efficiently, communicate effectively, and provide exceptional service. Adept at working in fast-paced environments, maintaining organization, and fostering teamwork. Strong problem-solving skills and a commitment to quality service in every role.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Front of House

Wander Pizza
01.2024 - 07.2024
  • Provided a friendly and welcoming environment for customers
  • Managed multiple orders with accuracy and efficiency
  • Processed cash and card payments accurately
  • Ensured timely food service and maintained a clean dining area
  • Effectively communicated with back-of-house staff to ensure smooth operations
  • Promoted daily specials to increase sales

Administrative Assistant / Recruiter

Maine Staffing Group
09.2022 - 10.2023
  • Managed job postings and scheduled interviews
  • Assisted in onboarding new employees and maintained documentation
  • Provided administrative support including answering phones, scanning, and uploading documents
  • Communicated effectively with clients, candidates, and internal staff
  • Supported Flagging classes as needed

Sales Administrator

Air Control Industries Inc
09.2021 - 04.2022
  • Processed and managed order entries
  • Conducted lead prospecting and customer outreach
  • Responded to customer inquiries via phone, email, and live chat
  • Compiled and managed weekly reports for sales performance

Sales Representative

ProtoCall Contact Services
09.2015 - 03.2021
  • Handled inbound and outbound sales for AT&T/DirecTV, PODS Moving & Storage, and Spectrum Business
  • Consistently met or exceeded monthly sales goals
  • Assisted with on-the-job training for new hires
  • Applied conflict resolution and de-escalation techniques to improve customer satisfaction

Certified Nursing Assistant (CNA)

Halldale Manor
09.2014 - 01.2015
  • Provided patient care and assisted with daily living activities
  • Performed housekeeping and maintained patient records

CNA - Various Facilities

01.2011 - 01.2014
  • Mount Saint Joseph - Waterville, ME
  • Horizons Living and Rehab Center - Brunswick, ME
  • Seaside HealthCare - Portland, ME
  • Assisted patients with ADLs in skilled nursing, long-term care, and dementia units
  • Monitored vital signs, documented patient information, and ensured infection control
  • Prioritized patient safety and comfort

Education

General Education Development (GED) Diploma -

Penobscot Job Corp Academy
Bangor, ME
07.2009

Cony High School - undefined

Cony High School
Augusta, ME
03.2008

Skills

  • Teamwork & Collaboration
  • Communication & Active Listening
  • Adaptability & Problem-Solving
  • Time Management & Organization
  • Conflict Resolution & Leadership
  • Attention to Detail & Multitasking
  • Computer Literacy & Phone Etiquette
  • Customer Service & Food Service

Certification

Certified Nursing Assistant (CNA), Penobscot Job Corp Academy, 01/01/09, 07/31/09

Timeline

Front of House

Wander Pizza
01.2024 - 07.2024

Administrative Assistant / Recruiter

Maine Staffing Group
09.2022 - 10.2023

Sales Administrator

Air Control Industries Inc
09.2021 - 04.2022

Sales Representative

ProtoCall Contact Services
09.2015 - 03.2021

Certified Nursing Assistant (CNA)

Halldale Manor
09.2014 - 01.2015

CNA - Various Facilities

01.2011 - 01.2014

Cony High School - undefined

Cony High School

General Education Development (GED) Diploma -

Penobscot Job Corp Academy
Maranda Lovell