Maranda Maddox
Crofton,KY
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
12
12
years of professional experience
Work History
Recruiter
Aspen Dental
Remote
06.2024 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Cosmetologist
Myself
Crofton, KY
09.2018 - Current
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Kept notes listing preferences and services provided to clients for quick reference.
- Maintained relationships with [Number] long-term clients while handling up to [Number] walk-in appointments daily.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Double-checked inventories and staff stocking of treatment and sale areas.
PSR
Aspen Dental
Hopkinsville, KY
09.2022 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Worked with all types of insurance companies on a daily basis.
Dental Assistant
Travis & Brummer Pediatric Dentistry
Madisonville, KY
01.2016 - 08.2016
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Explained dental services and payment plans to help patients make informed decisions.
- Checked with participants throughout procedures to help alleviate anxiety.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Documented patient records with procedures performed and added notes taken to charts.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Fitness Assistant
Baptist Health Medical Center
Madisonville, KY
10.2012 - 12.2014
- Greeted and assisted guests entering facility to provide general information and answer questions.
- Monitored fitness floor and observed equipment use to address safety concerns.
- Inspected equipment daily to identify and report wear, damage or malfunctions.
- Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.
- Responded promptly to incidents and emergency situations.
- Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
- Aided guests seeking to maximize results by demonstrating exercises and equipment techniques suitable for specific skill level.
- Monitored supplies and reported low stock for reordering.
- Cultivated safe working environment for members, guests and staff, responding to emergency situations via first aid deployment and crisis management skills.
Education
Certification -
Dental Career Institution
Madisonville, KY05.2014
High School Diploma -
Christian County High School
Hopkinsville, KY05.2010
Skills
- Reflective listening
- Sales and marketing
- Social skills
- Payment processing expertise
- Client consultations
- Understanding of body signals
- Product knowledge
Accomplishments
- Managed up to Number human resource professionals located in Number states.
- Constructed a special remuneration program that addressed scarce skills, which was accepted and implemented company-wide.
- Reduced job descriptions from over Number to less than Number by removing duplicate and obsolete job descriptions.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
Timeline
Recruiter
Aspen Dental
06.2024 - Current
PSR
Aspen Dental
09.2022 - 06.2024
Cosmetologist
Myself
09.2018 - Current
Dental Assistant
Travis & Brummer Pediatric Dentistry
01.2016 - 08.2016
Fitness Assistant
Baptist Health Medical Center
10.2012 - 12.2014
Certification -
Dental Career Institution
High School Diploma -
Christian County High School