Maranda Moreno
San Antonio,TX
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Cash America Pawn
San Antonio, TX
11.2022 - 05.2024
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Cleaned kitchen areas, equipment and utensils.
- Assisted in the preparation of food items according to recipes and instructions.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Prepared beverages such as coffee, tea, soda..
- Assisted with unloading deliveries from suppliers into storage areas.
Assistant Manager
Babes Old Fashioned Food
San Antonio, TX
10.2016 - 11.2022
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Maintained accurate records of all transactions and inventory.
- Verified authenticity and value of items brought in for pawning or selling.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Negotiated loan repayment plans with customers when necessary.
- Ensured the store was kept clean, neat and organized at all times.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Performed regular audits of stock levels within the shop.
- Explained store policies and procedures to customers and responded to questions about loan terms.
Education
GED -
Burbank High School
San Antonio, TX06-2015
Skills
- Product and service knowledge
- Task Delegation
- Sales monitoring
- Staff Supervision
- Employee performance evaluation
- Money Handling
- Sales Reporting
Timeline
Assistant Manager
Cash America Pawn
11.2022 - 05.2024
Assistant Manager
Babes Old Fashioned Food
10.2016 - 11.2022
GED -
Burbank High School
Similar Profiles
Maurice T. ThompsonMaurice T. Thompson
Sales Representative at Cash America PawnSales Representative at Cash America Pawn
Katherine WhitacreKatherine Whitacre
Pawnbroker at Cash America PawnPawnbroker at Cash America Pawn
Gionelle MartinezGionelle Martinez
Sales associate at Cash America Pawn ShopSales associate at Cash America Pawn Shop
Armando R. BarrientesArmando R. Barrientes
General Manager at CASH AMERICA PAWNGeneral Manager at CASH AMERICA PAWN
Yvonne HernandezYvonne Hernandez
Area Manager at Sylis PMArea Manager at Sylis PM