Maranda Nehls
Ionia,IA
Summary
Customer Support Specialist with 7+ years of experience delivering exceptional service across administrative, hospitality, and household management sectors. Skilled in managing high-volume inquiries, resolving complex issues with empathy and eciency, and maintaining customer satisfaction in fast-paced environments. Trained in CRM systems (Salesforce, Zendesk) with a strong understanding of customer relationship workows and best practices. Procient in virtual communication tools (Zoom, Slack) and scheduling systems to optimize operations and enhance client engagement. Recognized for exceptional interpersonal skills, attention to detail, and a proactive approach to problem-solving in remote and team-based settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HOUSEHOLD MANAGER
Self-Employed
Ionia, USA
01.2019 - Current
- Manage day-to-day operations and schedules for a busy household, coordinating 5-10+ weekly appointments and activities.
- Oversee budgeting and bill payments, maintaining 100% on-time accuracy and financial organization.
- Implement digital systems using Google Workspace and spreadsheet automation, improving household efficiency by 35%.
- Develop structured lesson plans for homeschooling and maintain progress reports with detailed documentation and tracking.
- Resolve daily logistical and interpersonal challenges, ensuring smooth and proactive communication.
FRONT DESK ASSOCIATE
Super 8 by Wyndham
Mason City, USA
04.2018 - 01.2019
- Greeted and assisted an average of 60+ guests daily, managing reservations, check-ins, and check-outs with accuracy and courtesy.
- Resolved guest concerns and complaints with 95%+ satisfaction, leading to repeat bookings and positive reviews.
- Managed phone and email inquiries, processed payments, and balanced daily cash reports with zero discrepancies.
- Maintained detailed guest records and collaborated with housekeeping and management to ensure seamless guest experiences.
ADMINISTRATIVE ASSISTANT
Dan's AG Repair
Colwell, USA
06.2011 - 10.2017
- Served as first point of contact for customers, handling 40-50 calls per day and coordinating appointments and service requests.
- Maintained customer records, invoices, and documentation with 99% data accuracy.
- Provided administrative support for marketing, scheduling, and client correspondence, improving response times by 30%.
- Built strong relationships with clients and vendors, contributing to high customer retention before company closure.
Education
GENERAL EDUCATIONAL DEVELOPMENT (G.E.D.) -
North Iowa Area Community College
Mason City, IA01.2011
Skills
- CRM software proficiency
- Customer Service
- Data Entry
- Digital Literacy
- Scheduling
- Active Listening
- Conflict Resolution
- Self-motivated
- Time Management
- Technical support
Certification
- Diploma in Customer Service, Alison
- The Essentials of Working From Home, Alison
- Best Practices for Remote Work, Alison
- Customer Service: Serving Customers Through Chat and Text, LinkedIn Learning
Timeline
HOUSEHOLD MANAGER
Self-Employed
01.2019 - Current
FRONT DESK ASSOCIATE
Super 8 by Wyndham
04.2018 - 01.2019
ADMINISTRATIVE ASSISTANT
Dan's AG Repair
06.2011 - 10.2017
GENERAL EDUCATIONAL DEVELOPMENT (G.E.D.) -
North Iowa Area Community College