Maranda Phrommany
Sioux Falls,SD
Summary
Reliable Financial professional offering over 20 years of handling complex transactions in fast-paced settings. Personable and detail-oriented with commitment to accuracy and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Research Remediation Analyst
Wells Fargo
03.2014 - 09.2023
- Assisted in comprehensive training materials that increased staff proficiency in conducting effective research and remediation tasks.
- Served as subject matter expert on various projects/procedures.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Managed multiple projects concurrently, consistently meeting deadlines while maintaining high-quality work standards.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proved successful working within tight deadlines in fast-paced environment.
- Worked well in team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Skilled at working independently and collaboratively in team environment.
Operations Processor
Wells Fargo Educational Financial Services
01.2006 - 03.2014
- Provided training and support to new hires, contributing to cohesive and knowledgeable team environment.
- Enhanced customer satisfaction by resolving issues promptly and maintaining clear communication throughout process.
- Checked records for accuracy and completeness, and corrected errors.
- Managed multiple priorities effectively, ensuring all tasks were completed within required deadlines.
- Reduced processing time with meticulous attention to detail and accurate data entry.
- Handled sensitive client information securely, maintaining confidentiality at all times.
- Stayed current on industry trends and best practices, applying insights gained towards ongoing process improvement efforts.
- Maintained strict adherence to company policies and regulations, minimizing risk exposure for organization.
- Organized and detail-oriented with strong work ethic.
- Received, reviewed and updated incoming work from various departments.
- Demonstrated strong ability to identify, analyze and solve problems.
- Paid attention to details while completing assignments.
- Performed quality assurance of peers to ensure highest standard of excellence is achieved.
Collector
Wells Fargo Education Financial Services
02.2002 - 01.2006
- Assisted in implementing procedures and policies to facilitate timely payments.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Processed payments and applied to customer balances.
- Educated and counseled borrowers on repayment options.
- Resolved delinquent accounts.
- Assisted with special call campaign projects.
- Trained new team members on service policies and procedures to effectively resolved delinquency.
- Provided excellent customer service when counseling delinquent customers.
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SD05.1996
Skills
- Proficient with Microsoft Word, Access, Excel, Outlook
- Proven analytical and research skills
- Ability to meet deadlines
- Detail Oriented
- Able to perform multiple duties
- Punctual and Reliable
Additional Information
Mike Hatten
(605)929-9448
mike.j.hatten@wellsfargo.com
Shari VanderWoude
(605)321-1258
cswoody@siouxvalley.net
Timeline
Research Remediation Analyst
Wells Fargo
03.2014 - 09.2023
Operations Processor
Wells Fargo Educational Financial Services
01.2006 - 03.2014
Collector
Wells Fargo Education Financial Services
02.2002 - 01.2006
High School Diploma -
Roosevelt High School