Marat Bogatov

Inspect and assess vehicle damage caused by all types of accidents;

Estimate vehicle repair costs and negotiate equitable settlements;

Partner with other adjusters and supervisors to work with body shops, rental partners and parts providers.

Experience working with all insurance companies and DRP Geico, State Farm, Amica

Oversaw the parts sales process from start to finish;
Communicated with customer on parts status;
Communicated with staff and customers in a friendly and professional manner;
Answered phone calls, providing price quotes and other information;
Reviewed body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate;
Provided high level service to internal and external customers;
Pull and filled orders from stock;
Maintained a weekly bin checks to ensure accuracy of stock;
Notified parts manager of out-of-stock parts or shop materials that need immediate attention;
Located out-of-stock parts from outside source and submits an emergency order, if necessary;
Received payment from retail customers or obtains credit authorization;
Set up orders for daily shipment, delivery, or pick-up.

Worked closely with the Estimators and Technicians to make repair cycles go smoothly and efficiently;
Was responsible for ordering part and if needed returning parts for jobs in the Collision Center;
Helped stage parts for Technicians;
Provided estimates on when parts were arrived and kept estimators and collision center Manager informed of any and all delays in parts arriving;
Located parts from other sources besides the O.E.M. or other sources.

Inspected damaged vehicles to estimate repair labor cost and required parts expense;

Repaired brake, exhaust, electrical and other systems for domestic automotive brands.

Parked and retrieved cars according to customer needs;

Moved cars around lot to ensure space efficiency;

Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal;

Reported unlawful parking jobs.

As a claims adjuster I helped customers get back on the road after an accident.

Managed the claims process from start to finish;

Maintained strong relationships with stakeholders while resolved auto claims efficiently;

Inspected and assessed vehicle damage from minor fender-benders to extensive damage;

Estimated the cost of vehicle repairs, negotiated equitable settlements and issue payments.