Marbe Lopez LIZARRAGA
Phoenix,AZ
Summary
Highly motivated Individual looking for a challenging and rewarding career while allowing me to utilize my effective communication skills and diverse work experience. Dedicated hospital administrative professional proficient in organizing and verifying paperwork and insurance. Strong communication and problem-solving skills with a diligent and detail-oriented nature.
Overview
10
10
years of professional experience
Work History
Customer Experience Representative/ER Registration Representative
Banner
09.2022 - Current
- Receives physician’s orders and completes patient registration. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately.
- Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits.
- Demonstrates the ability to resolve customer issues and provides excellent customer service.
ER Registration Representative
HonorHealth
07.2021 - 08.2021
- Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria.
- Obtains required signatures on all medical, financial and compliance documents. Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.
- Requests and accepts payments for balances due on accounts upon admission or at the time of discharge.
Guest Service Representative
Phoenix Children's Hospital
02.2019 - 05.2021
- Coordinates service for patients requiring special needs
accommodations. - Greeting guest upon arrival and making them feel welcomed.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Assistant Director
Celebrity Dance Competitions
03.2018 - 03.2019
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Ensure that competitions and convention events operate smoothly.
- Perform secretarial duties to keep Director’s schedule and affairs in order.
Operations Assistant /Community Engagement Coordinator
Iora Primary Care
01.2014 - 07.2018
- Fostered positive relationships with community members and local organizations through consistent communication and collaboration.
- Facilitated diabetes support group and prepared relevant informational materials before each group meeting.
- Schedules patients and provides all necessary information to prepare them for medical appointments and procedures.
Education
Associate of Science -
Maricopa Community Colleges - Gateway Community College
Phoenix, AZSkills
- Bilingual/Spanish
- Excellent interpersonal skills
- Registration and Scheduling
- Critical Thinking
- Admitting Processes
- Emergency Room Services
Timeline
Customer Experience Representative/ER Registration Representative
Banner
09.2022 - Current
ER Registration Representative
HonorHealth
07.2021 - 08.2021
Guest Service Representative
Phoenix Children's Hospital
02.2019 - 05.2021
Assistant Director
Celebrity Dance Competitions
03.2018 - 03.2019
Operations Assistant /Community Engagement Coordinator
Iora Primary Care
01.2014 - 07.2018
Associate of Science -
Maricopa Community Colleges - Gateway Community College
Similar Profiles
Morgan GreenMorgan Green
Acute PAS Registration at BannerAcute PAS Registration at Banner
Holly BolandHolly Boland
Transitional Care Coordinator at BannerTransitional Care Coordinator at Banner
Breanne DurbinBreanne Durbin
RN at BannerRN at Banner