Marbelis Gala
Hialeah,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager Y Custemer Service
McDonald's
Hialeah, FL
06.2015 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
Education
6 Nivel - Rayos X Tecnico
Advance Institud
Hialeah, FL04.2009
6 Nivel - English
Miami Dade College
Hialeah, FL08.2006
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Accurate money handling
- Handling Customer Complaints
- Training and mentoring
- Team Development
- Delegating Work
- Mentoring and Coaching
- Customer Service
- Coaching and Mentoring
Certification
Certificado en rayos x tecnico,certificado en shif manager ,certificado en food safety
Languages
English ,español (nativo)
Elementary
Timeline
Shift Manager Y Custemer Service
McDonald's
06.2015 - Current
6 Nivel - Rayos X Tecnico
Advance Institud
6 Nivel - English
Miami Dade College