Marbella Garcia
Roma,TX
Summary
Skilled Social Services Worker with a proven track record at Nuestra Clinica Del Valle, adept in bilingual communication and data entry, including a 60 WPM typing speed. Excelled in establishing effective work relationships and efficiently managing patient assistance programs, demonstrating a strong ability to multitask and maintain meticulous records.
Overview
14
14
years of professional experience
Work History
Social Services Worker
Nuestra Clinica Del Valle
Roma, TX
03.2015 - 07.2022
- Interact and assist patients that come to NCDV Social Service Department in a diplomatic and respectful manner.
- Arrange and coordinate external referrals for clinic patients document and reschedule appointments in patient chart.
- Inform patients about Social Services agencies and Advanced Directives.
- Assists patients with Drug Assistance Program (DAP) will screen to see if patient may qualify for a patient assistance program for the prescribed medication and submit complete and accurate monthly DAP count the 3rd work day of each month.
- Make and receive telephone calls from patients to ensure patient's continuity of care.
- Disclose medical information for continuity of care purpose within the specified frames according to policies and procedures.
- Work closely with all departments to help ensure patient's continuity of care.
- Assist patients with the complaint process as needed and complete incident report when necessary.
- Participate in clinic, department, and health center meetings and travel when necessary to operational need.
- Maintained lists of community resources helpful to exam and cataracts vouchers, free colonoscopy screening to apply thru affordable care act programs.
- Perform other duties as assigned like helped cover NCDV Clinics in Rio Grande, Mission, and San Juan Texas, also answering phones, making copies and faxing documents.
Texas Works Advisor III
Texas Department of Health and Human Services
Rio Grande City, TX
10.2008 - 08.2013
- Interview applicants and recipients by telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance program.
- Evaluate data from various electronic and other sources enter information into a computer-based on eligibility system.
- Identified and verified income and resources to document financial status of applicants and determine eligibility for snap and medicaid programs.
- Process work in accordance with state and federal regulations and established procedures, guidelines, and time-frames.
- Helped customers with concerns and complaints or escalated issues to supervisor.
- Identified and verified income and resources to document financial status of applicants and determine eligibility.
- Monitored case status and updated clients or authorized representatives of activity or changes.
- Perform other duties as assigned.
Education
Major In Administrative Assistant - Minor in Work Processing Clerk Certificate of Completion
South Texas College
Rio Grande City, TX08.2000
Skills
- Establish and maintain effective work relationships with others
- Many years of prior working experience related to office assistant and general administration
- Operate computers to perform data entry and basic office software use such Microsoft Word, Outlook, and Excel
- Operate standard office equipment (telephone, fax machine, and copier)
- Communicate effectively both verbally and in writing
- Bilingual (English/Spanish) Communication Skills
- Insurance authorization
- Updating treatment plans
- Record keeping and documentation
- Typing Skills (60 WPM)
- Training & Development
- Multitasking
Timeline
Social Services Worker
Nuestra Clinica Del Valle
03.2015 - 07.2022
Texas Works Advisor III
Texas Department of Health and Human Services
10.2008 - 08.2013
Major In Administrative Assistant - Minor in Work Processing Clerk Certificate of Completion
South Texas College