Viviana Mendoza
Jacksonville,NC
Summary
To obtain a position with an agency where I can utilize my skills, gain further experience and challenge me further while allowing me to contribute to the continued growth and success of the agency.
Overview
8
8
years of professional experience
Work History
Social Worker IA&T
Department of Social Services
05.2025 - Current
- Advanced & professional level casework providing protective, investigative, counseling and case management services for children who at risk for neglect and/or abuse.
- Work involves investigation of alleged neglect and abuse, substantiation of the alleged neglect or abuse as prescribed by federal and state guidelines, providing expert testimony in court hearings, and following-up with case management and preventive services for clients.
- Analyze situations and determine appropriate courses of action immediately or in short time spans and often under very stressful conditions.
- Initiate and complete CPS assessments re: reports of abuse, neglect and/or dependency by assessing the risk of harm to children involved in the report, gathering information from the family collateral, and staffing with unit members to determine if the family is in need of mandated services according to N.C. General Statutes.
- Identifies and carefully documents the strengths, needs and areas of potential growth within the family structure.
Texas Work Advisor II
Texas Health and Human Services
06.2022 - 05.2025
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
- Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
- Compute and authorize benefits based on eligibility determination.
- Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
- Able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.
- Perform other duties, as assigned.
- 45,634.320/ Year
Shift Supervisor
5.11 Tactical
07.2019 - 06.2022
- Responsible for ensuring team members are building and maintaining customer relationships while achieving store sales goals.
- Prepares a daily end of shift report to inform the general manager of tasks completed.
- Perform operational cash functions such as cash management, including bank deposits and cash handling procedures, and daily cash reconciliation.
- Responsible for opening and closing store in the absence of a manager.
- 13.50 an hour/ 35+ hours a week
Cashier
Chick-fil-A
06.2018 - 08.2018
- Develop and maintain positive working relationships with others to reach business goals.
- Guide guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Assisted with the overall cleanliness of the restaurant and accurately operated cash register and the handling of monies.
- 7.50 an hour/ 25-30 hours a week
Education
Bachelor of Science - Criminal Justice, Minor in Psychology
University of Texas Rio Grande Valley
Edinburg, TX05-2024
Diploma-High School - undefined
Idea Edinburg College Preparatory
Edinburg, TX06.2019
Skills
- Case management
- Conflict resolution
- Analytical thinking
- Attention to detail
- Confidential case documentation
- Ability to speak fluently and write a secondary language (Spanish)
- Excellent active listening and Interpersonal skills
- Read, understand, apply, and explain detailed regulations and policies
- Manage time efficiently by establishing priorities in accordance with importance of deadlines
- Establish and maintain effective work relationships with others
- Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel
Languages
Spanish
Native or Bilingual
Timeline
Social Worker IA&T
Department of Social Services
05.2025 - Current
Texas Work Advisor II
Texas Health and Human Services
06.2022 - 05.2025
Shift Supervisor
5.11 Tactical
07.2019 - 06.2022
Cashier
Chick-fil-A
06.2018 - 08.2018
Diploma-High School - undefined
Idea Edinburg College Preparatory
Bachelor of Science - Criminal Justice, Minor in Psychology
University of Texas Rio Grande Valley