Marbella Jaramillo
Customer Service Professional
Kannapolis,NC
Summary
Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Cleaning Professional
Self Employed Services
Charlotte, NC
11.2017 - Current
- Delivered quality customer service to address urgent needs and cleaning requests.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
Waitress
Los Arcos
Kannapolis, NC
05.2017 - 05.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Waitress
Monterrey
Salisbury, NC
06.2016 - 04.2017
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers and followed outlined steps of service.
Retail Manager
Body Shop
Concord, NC
02.2000 - 07.2003
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Reviewed reports of cash and operations to effectively control store inventory.
- Answered questions about store policies and addressed customer concerns.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed daily paperwork and computer entry of sales data as established by management.
- Trained team members in successful strategies to meet operational and sales targets.
Customer Service Key Holder
Burlington Coat Factoy
Concord, NC
01.1999 - 01.2000
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
No Degree -
A.L. Brown High School
KannapolisSkills
Attention to Detail
Dependable and Responsible
Multitasking Abilities
Disinfection Practices
Complaint resolution
Retail materials management
Retail store support
Stock management
Receiving support
Bilingual [spanish]
Timeline
Cleaning Professional
Self Employed Services
11.2017 - Current
Waitress
Los Arcos
05.2017 - 05.2019
Waitress
Monterrey
06.2016 - 04.2017
Retail Manager
Body Shop
02.2000 - 07.2003
Customer Service Key Holder
Burlington Coat Factoy
01.1999 - 01.2000
No Degree -
A.L. Brown High School