Marbellion Farley
Summary
Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims. Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.
Overview
4
4
years of professional experience
Work History
Claims Specialist
Allstate Corp
01.2022 - Current
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Conducted full claim investigations and reported updates and legal actions.
Customer Service Representative
Allstate Corp
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Advanced Call Center Technologies LLC
10.2019 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Life Coach And Wellness Provider - Life Coach
Lumia Coaching
Online06.2024
Associate Degree - Theology
YADAH School of Theology
Durham, NC07.2009
High School Diploma -
Hickory High School
Hickory, NC07.1985
Skills
- Documentation Review
- Coverage Assessments
- Compliance Management
- Accident Investigations
- Settlement Determinations
- Estimate Preparation
Community Service
I volunteer weekly and monthly with local organizations to feed the homeless.
I do Promo Group Coaching with Young Single Mothers to help with Self Esteem and Self Respect tools.
Timeline
Claims Specialist
Allstate Corp
01.2022 - Current
Customer Service Representative
Allstate Corp
11.2021 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
10.2019 - 10.2021
Life Coach And Wellness Provider - Life Coach
Lumia Coaching
Associate Degree - Theology
YADAH School of Theology
High School Diploma -
Hickory High School