Marc Albarez
Visalia,CA
Summary
Seasoned Operations Manager and talented leader with 29 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
CVS
Visalia, CA
06.2020 - Current
- Efficiently hired, trained and managed team of 18 associates, including evaluating performance and enforcing disciplinary actions.
- Proficiently delegated work to employees based on shift requirements, individual strengths and unique training.
- Oversaw inventory management with cycle counts, audits, and shrinkage control to ensure all financial yearly targets were achieved.
- Developed and implemented promotional strategies to successfully drive business success and maintain budgetary guidelines.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Addressed customer inquiries to successfully resolve complaints.
- Built loyal customer base by delivering excellent service and stocking in-demand products to help increase customer return.
- Provided excellent customer service and adhered to all standard practices, maximizing sales by 5% and minimizing shrinkage by 1.09%.
- Precisely counted all cash drawers and made bank deposits.
Pharmacy Technician
CVS Pharmacy
Visalia, CA
06.2020 - Current
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Successfully entered and processed 200 plus prescriptions into internal system with accuracy avoiding patient delays.
- Communicated with insurance companies to effectively process patient prescriptions.
- Accurately calculated dosage, filled prescriptions and prepared prescription labels.
District Support Manager
CVS Pharmacy
Visalia, CA
08.2016 - 05.2020
- Enhanced district performance by implementing strategic plans and monitoring key performance indicators.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Shift Supervisor
CVS Pharmacy
Visalia, CA
05.2008 - 08.2016
- Successfully managed team of 10 plus employees, insuring high-quality customer service and meeting daily operational goals.
- Opportunely trained and developed new employees in customer service, product knowledge, and safety procedures.
- Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
- Compassionately listened to customer complaints to ensure quick and timely satisfactory response to all customer inquires.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
High School Diploma -
Goddard High School
Roswell, NMNo Degree - Business
College of The Sequoias
Visalia, CASkills
- Financial Management
- Market Penetration
- Marketing Strategies
- Business Administration
Accomplishments
- Leader of a team of four in the successful remodels of 10 CVS retail stores across the central valley of California.
- Reduced yearly shrink by 1.02% through implementing weekly cycle counts restocking store in a timely manner.
- Successfully completed CVS Pharmacy Technician course and earn Pharmacy Technician title.
Certification
- Certified Pharmacy Technician, CVS - 240hrs.
- Certified Fork Lift Driver, CVS - 40hrs.
- Certified Photo Processor, CVS - 40hrs.
Timeline
Operations Manager
CVS
06.2020 - Current
Pharmacy Technician
CVS Pharmacy
06.2020 - Current
District Support Manager
CVS Pharmacy
08.2016 - 05.2020
Shift Supervisor
CVS Pharmacy
05.2008 - 08.2016
High School Diploma -
Goddard High School
No Degree - Business
College of The Sequoias