Marc Backus Jr
Easton,PA
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Camelback Ski Resort. Expert in customer service and verbal communication, adept at improving operational workflows and safety. Demonstrates reliability and teamwork, achieving significant improvements in service delivery and workplace productivity.
Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements.
Overview
4
4
years of professional experience
Work History
Store Clerk
American Thrift Store
05.2023 - 09.2023
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, and inviting for customers.
- Assisted customer by locating items, and carrying out heavy purchases.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Evaluated incoming donations for quality issues and processed unacceptable materials for return.
Grounds Maintenance Landscaper
Pocono Farms Country Club
03.2022 - 09.2022
- Preserved property safety by removing hazardous tree limbs, leaves, and other debris from walkways and driveways.
- Refreshed planting areas by removing old mulch, weeds, and debris before adding fresh materials for improved soil health and plant growth.
- Operated heavy machinery such as tractors, mowers, and blowers safely and effectively to complete large-scale projects in timely manner.
- Enhanced curb appeal by carefully pruning trees, shrubs, and hedges in commercial and residential properties.
- Mowed lawns using self-propelled and riding mowers.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
- Maintained gardening tools by replacing blades and fluids.
- Cut trees and shrubs to shape and maintain landscape.
- Coordinated with other landscaping professionals to improve outdoor areas.
Food and Beverage Attendant
Camelback Ski Resort
02.2021 - 05.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at end of each shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Participated in ongoing training sessions to stay updated on industry trends and best practices for optimal job performance.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Established rapport with customers by providing friendly and attentive service.
Office Clerk
Rose Resiliency Center
01.2020 - 02.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
Education
Bachelor of Arts - Psychology
Virginia Commonwealth University
Richmond, VA05.2026
High School Diploma -
Pocono Mountain West High School
Pocono Summit, PA06.2022
Skills
- Customer Service
- Patience and Empathy
- Reliability and punctuality
- Flexible and Adaptable
- Heavy Lifting
- Physically Fit
- Site Safety
- Teamwork and Collaboration
- Time Management
- Data Entry
- Verbal Communication
Timeline
Store Clerk
American Thrift Store
05.2023 - 09.2023
Grounds Maintenance Landscaper
Pocono Farms Country Club
03.2022 - 09.2022
Food and Beverage Attendant
Camelback Ski Resort
02.2021 - 05.2022
Office Clerk
Rose Resiliency Center
01.2020 - 02.2021
Bachelor of Arts - Psychology
Virginia Commonwealth University
High School Diploma -
Pocono Mountain West High School
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