Marc Boczar
Mars,PA
Summary
Detail-oriented individual with a strong background in security and customer service. Known for enhancing client satisfaction and driving retention through effective communication and operational oversight.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Am-Gard, Inc.
Pittsburgh, Pennsylvania
12.2024 - Current
- Managed client relationships to enhance satisfaction and drive retention.
- Trained new security officers on safety protocols and company standards.
- Processed bi-weekly payroll, created schedules, and addressed rule infractions to maintain compliance.
- Met safety protocols by providing 24-hour armed internal security for multiple events while monitoring security equipment and operational logbooks to control building access.
- Conducted weekly site visits to evaluate operational efficiency and resolve concerns proactively.
- Supervised daily operations of over 1,500 hours per week.
- Personally work shifts to ensure contract compliance.
Security Officer
Am-Gard, Inc.
Pittsburgh, PA
03.2020 - 12.2024
- Monitored premises to ensure safety and security for employees and visitors.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular patrols to identify and report hazards, enhancing overall safety.
- Responded promptly to alarms, incidents, and emergencies following established protocols.
- Adhered to post orders while maintaining a visible presence around the property.
- Maintained detailed logs of activities, incidents, and visitor access to support security operations.
- Resolved issues promptly and communicated clear information while working independently.
- Trained new security personnel on procedures and company policies effectively.
Education
BSBA - Finance
Youngstown State University
Youngstown, OH05-2024
Skills
- Client relationship management
- Client development
- Schedule management
- Training and development
- Customer service
- Effective communication
- Security officer management
Certification
ACT 235 Security Officer
Timeline
Account Manager
Am-Gard, Inc.
12.2024 - Current
Security Officer
Am-Gard, Inc.
03.2020 - 12.2024
BSBA - Finance
Youngstown State University