Marc Bonelli
Racine
Summary
Dedicated customer service representative with extensive industry experience, committed to enhancing team performance through best practices, known for establishing strong rapport with clients and maintaining high levels of customer satisfaction. Demonstrates a positive attitude and effective collaboration as a team player, contributing to overall company success. Passionate about building relationships and fostering partnerships to drive business growth.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Manager/Administrative Services
Optum Healthcare/Healthcare Partners LA
Mission Hills
06.2015 - 06.2020
- Assessed team and individual business performance to pinpoint areas for enhancement.
Patient Access registration
Dignity Healthcare Glendale Memorial Hospital
Glendale
01.2009 - 01.2015
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Patient Access registration
USC/Keck Southern Calif, Verdugo Hills Hospital
Glendale
01.2008 - 01.2015
- Updated reference materials with Medicare, Medicaid, and third-party payer requirements, guidelines, policies, and a list of accepted insurance plans.
Patient Access registration
Tenet Healthcare Century City Hospital
Century City
01.1992 - 01.2015
- Processed patient copayments during visits and ensured accurate payment entry in billing software.
Film/TV Syndication Production/Coordinator
MGM/United Artists
Culver City
01.1976 - 01.1992
- Created efficient schedules in collaboration with production lines to ensure timely deliveries.
Education
Army Navy Academy - GED
Army Navy Academy
Carlsbad, CA01.1975
Some College (No Degree) - production, television, film, and communications
Columbia College
Hollywood, CASkills
- Outlook 365
- Excel
- Word
- Presentation Software Proficiency
- Advanced Outlook Features
- IT Department Assistance
- PBX System Management
- Wireless Technology Expertise
- Telecommunication Systems
- Call Center Management
- Script Optimization
- Payroll Administration Skills
- Effective Time Management
- Mergers and Acquisitions Expertise
- Team Performance Coaching
- Clear Verbal Communication
- Task Prioritization Expertise
- Problem-Solving Aptitude
- Compliance Risk Manager
- Employee Performance Tracking
- Effective Project Coordination
Additional Information
Continuous Learning: Throughout my career, I have participated in numerous engaging educational healthcare and business seminars.
Certification
- DaVita Sherpa Award for best practices
References
References available upon request.
Timeline
Manager/Administrative Services
Optum Healthcare/Healthcare Partners LA
06.2015 - 06.2020
Patient Access registration
Dignity Healthcare Glendale Memorial Hospital
01.2009 - 01.2015
Patient Access registration
USC/Keck Southern Calif, Verdugo Hills Hospital
01.2008 - 01.2015
Patient Access registration
Tenet Healthcare Century City Hospital
01.1992 - 01.2015
Film/TV Syndication Production/Coordinator
MGM/United Artists
01.1976 - 01.1992
Army Navy Academy - GED
Army Navy Academy
Some College (No Degree) - production, television, film, and communications
Columbia College
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