Marc Calonge
Hollywood,FL
Summary
Dependable Wheelchair Van Driver with hands-on experience in wheelchair securement, transportation protocols, and client assistance. Strengths include strong communication skills, empathy for patients' needs, and practical knowledge of safety procedures. Proven ability to care for individuals during transport and effectively handle emergency situations. Past roles have demonstrated commitment to patient comfort and satisfaction through respectful interactions and timely service.
Overview
24
24
years of professional experience
Work History
Wheelchair Van Driver
Yellow Cab of Broward County
Fort Lauderdale, Florida
06.2018 - 03.2025
- Provided assistance to passengers with special needs such as loading luggage or providing additional support while entering and exiting the vehicle.
- Delivered packages or mail between designated locations as requested.
- Inspected wheelchair vans to ensure safety and functionality prior to transport.
- Coordinated pickup and drop off of passengers at their desired locations in a timely manner.
- Ensured that all safety protocols were followed during transport.
- Loaded and unloaded wheelchairs from vans using appropriate lifting techniques.
- Provided courteous customer service to passengers throughout the duration of the trip.
- Communicated effectively with dispatch staff regarding any changes in routes or schedules due to traffic conditions or other unexpected circumstances.
- Assisted passengers with boarding, securing wheelchairs and other mobility devices into the van.
- Conducted pre-trip inspections of vehicles prior to each shift ensuring they are safe for operation.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Complied with traffic regulations to safely operate vehicles.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
NEMT Dispatcher
Handy-Van Inc
Fort Lauderdale, Florida
04.2012 - 04.2018
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Participated in team meetings discussing changes in procedures or processes.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided timely updates to customers regarding their orders or requests.
- Developed strategies for improving efficiency within the dispatch department.
- Received and dispatched calls for emergency services.
- Resolved customer complaints related to service issues or delays.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Identified locations and needs of callers to accurately send assistance.
- Dispatched drivers to meet daily delivery needs for company customers.
Dispatcher
Allied Medical Transport Inc
Lauderdale Lakes, Florida
01.2009 - 05.2012
Dispatcher
AAA wheelchair Stre
Hollywood, FL
05.2001 - 11.2008
Education
Associate of Arts - Architectural Drafting
Institut Superieur Technique D'Haiti
Ave Du Chili, Port-au-Prince Haiti 08-1985
Some College (No Degree) - Photography
College Bird of Haiti
Port-au-Prince Skills
- Wheelchair assistance
- Vehicle inspection
- Safety compliance
- Customer service
- Route coordination
- Team communication
- Conflict resolution
- Training new hires
- Special needs passengers
- Route logs
- Schedule coordination
Languages
French
Professional
Spanish
Elementary
Timeline
Wheelchair Van Driver
Yellow Cab of Broward County
06.2018 - 03.2025
NEMT Dispatcher
Handy-Van Inc
04.2012 - 04.2018
Dispatcher
Allied Medical Transport Inc
01.2009 - 05.2012
Dispatcher
AAA wheelchair Stre
05.2001 - 11.2008
Associate of Arts - Architectural Drafting
Institut Superieur Technique D'Haiti
Some College (No Degree) - Photography
College Bird of Haiti