Marc Cliburn
Customer Service
Rolla,MO
Summary
Highly motivated to continue growth and excel in the customer service industry. A dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, or high stressful environment, adapting to new situations and challenges to best enhance the customer's experience. Highly experienced in resolving customer issues with many different forms of payment. Eagerness to learn new computer systems and process' computer operating syst
Overview
14
14
years of professional experience
Work History
Bakery/Deli Team Leader
Walmart
Rolla, United States
11.2017 - 10.2022
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Recruited, hired and trained staff of 18 hardworking associates.
- Established and maintained positive vendor relationships.
- Greeted customers at counter to fulfill requests and answer questions
Department Manager
McDonald's
Rolla, Missouri
05.2010 - 11.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Monitored security and handled incidents calmly.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assigned continued training for department with 23 associates.
Senior Corporate Travel Consultant
Carlson-Wagonlit Travel
Plano, TX
03.2007 - 09.2008
- Provided clients with best deals and well-researched travel options, successfully negotiating rates while improving client satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for clients airfare as well as hotel and rental car reservations.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Strengthened quality controls to enhance revenue and control downtime.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Communicated benefits and information regarding company's international travel policy with clients and obtained best rates, increasing business by 3%
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Successful in handling high level of call volume
Education
Associate of Science - International Business
International Aviation And Travel Academy
Arlington, TX1989
High School Diploma -
Elsie Roberson High School
Lancaster, TX06.1987
Skills
- Quality Evaluation
- Health and Safety Compliance
- Attention to Detail
- Customer Service
- Verbal and Written Communication
- Team Cooperation
- Decision Making
- Reliable and Responsible
- Administration and Management
- Active Learning
- Cash Management
Timeline
Bakery/Deli Team Leader
Walmart
11.2017 - 10.2022
Department Manager
McDonald's
05.2010 - 11.2017
Senior Corporate Travel Consultant
Carlson-Wagonlit Travel
03.2007 - 09.2008
Associate of Science - International Business
International Aviation And Travel Academy
High School Diploma -
Elsie Roberson High School
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