CONSTANCE BULLOCK
Sanford,United States
Summary
Productive Bakery Clerk well-versed in providing personable service and meeting customer expectations. Strong familiarity with basic recipes and kitchen equipment acquired over 10 years of industry experience. Committed to contributing to dynamic bakery team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bakery/Deli Team Leader
Target
02.2022 - Current
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
Customer Service Supervisor
Sam's Club
07.2016 - 08.2022
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Bakery Manager
Sprouts Farmers Market Inc, Grocery
08.2019 - 03.2021
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Assistant Front End Manager
The Fresh Market
11.2014 - 07.2016
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
High School Diploma -
LAPLATA HIGH
La Plata, MD06.1984
Skills
- Billing and Payment Processing
- Raw Materials Assessment
- Food Safety
- Conveyor Speed Control
- Batter and Filling Preparation
- Building Customer Relationships and Loyalty
- Delivery Schedules
- Timely Food Delivery
- Shrink Reduction
- Perceptual Speed
- Cross-Selling and Upselling
- Exceeding Customer Expectations
- Merchandise Receiving and Handling
- Cost Control
- Expiration Monitoring
- Security Practices
- Bank Deposits
- Customer Satisfaction
Skills
- Customer Needs Assessment
- Problem Anticipation and Resolution
- Sales and Promotions
- Meeting Sales Goals
- Engaging with Diverse Customers
- Servant Leadership
- Store Policies and Procedures
Certification
- State Food Safety Commissioner
Timeline
Bakery/Deli Team Leader
Target
02.2022 - Current
Bakery Manager
Sprouts Farmers Market Inc, Grocery
08.2019 - 03.2021
Customer Service Supervisor
Sam's Club
07.2016 - 08.2022
Assistant Front End Manager
The Fresh Market
11.2014 - 07.2016
High School Diploma -
LAPLATA HIGH