Summary
Overview
Work History
Skills
References
Timeline
Generic

Marc Coffers

Naples

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

35
35
years of professional experience

Work History

Site Manager

1852 Capital management / Cloud10 Carwash
Mechanicsburg
02.2024 - 07.2025

Established policies and procedures to enhance site operations efficiency.

  • Managed daily site operations, effectively overseeing staff and contractors.
  • Scheduled maintenance tasks to ensure optimal functionality of equipment.
  • Supervised worksite personnel to maintain high-quality performance standards.
  • Provided training opportunities to elevate existing staff skill sets.
  • Collaborated with vendors for procurement of essential project materials.
  • Prepared weekly schedules for adequate floor coverage within fiscal guidelines.
  • Communicated with local business owners and community members to optimize resource utilization.

Operations Manager

DC Auto Pros
Naples
12.2022 - 01.2024
  • Supervised daily workflows to enhance productivity and uphold quality standards.
  • Resolved customer complaints promptly, ensuring optimal satisfaction levels.
  • Monitored efficiency across processes, team performance, and customer service metrics.
  • Coordinated cross-functional teams for timely product and service delivery.
  • Implemented quality assurance practices to deliver positive customer experiences.
  • Addressed customer concerns with appropriate solutions to maintain loyalty.
  • Managed scheduling and planned delivery routing, team workflows, and promotional initiatives.
  • Directed operations by executing strategic plans to achieve business objectives.

Property Manager

Airport Hall for Hire
Naples
05.1990 - 01.2024
  • Coordinated procurement of services, including repairs, renovations, and landscaping with vendors.
  • Managed maintenance requests from tenants promptly to ensure satisfaction.
  • Implemented cost-cutting measures to reduce overhead while maintaining quality standards.
  • Conducted regular property inspections to detect deficiencies and schedule necessary repairs.
  • Responded to tenant maintenance requests per agreed conditions to uphold building functionality.
  • Developed relationships with service vendors and processed associated billing statements.
  • Supervised property operations directly to enhance efficiency.
  • Oversaw daily operations, maintenance, and administration across multiple properties.

Site Manager

Cloud10 Carwash
Naples
12.2016 - 11.2022
  • Developed strategies that improved operational efficiency and reduced costs.
  • Managed daily site operations, ensuring compliance with safety protocols and best practices.
  • Provided training opportunities that enhanced staff skillsets and promoted professional growth.
  • Monitored job progress to maintain quality standards across all tasks.
  • Established policies, procedures, and guidelines to optimize site operations.
  • Resolved customer inquiries and complaints efficiently, fostering strong client relationships.
  • Scheduled maintenance tasks, ensuring equipment functionality and safety compliance.
  • Interviewed and hired qualified candidates, building a competent team.

Reload Supervisor

United Parcel Services, UPS
Naples
07.2000 - 06.2013
  • Ensured compliance with all applicable laws, regulations, and policies regarding Next Day Air loading of hazardous materials and onetime dispatch
  • Monitored adherence to safety protocols among employees.
  • Collaborated across departments to drive process improvement initiatives.
  • Supervised staffing levels to ensure adequate coverage for workloads.
  • Trained new employees on operational procedures and safety measures.
  • Investigated hazards associated with working conditions and equipment issues.
  • Enforced standards for attendance, productivity, and quality assurance.
  • Facilitated communication between management and front-line workers regarding operational changes.

Skills

  • Staff management and training
  • Site operations oversight
  • Quality assurance processes
  • Equipment maintenance and troubleshooting
  • Customer relationship management
  • Effective communication strategies
  • Conflict resolution techniques
  • Problem-solving skills
  • Time management expertise

References

References available upon request.

Timeline

Site Manager

1852 Capital management / Cloud10 Carwash
02.2024 - 07.2025

Operations Manager

DC Auto Pros
12.2022 - 01.2024

Site Manager

Cloud10 Carwash
12.2016 - 11.2022

Reload Supervisor

United Parcel Services, UPS
07.2000 - 06.2013

Property Manager

Airport Hall for Hire
05.1990 - 01.2024
Marc Coffers