- Camping
- Hiking
- Volunteering
- Photography
- Music
- Crafting and DIY Projects
- I enjoy cooking for friends and family gatherings
- Cooking
- I like trying new recipes and food trends
Marc Davis
West Suffield
Summary
With a proven track record at Sears, I excel in diagnosing and repairing appliances, blending technical expertise with exceptional customer service. My ability to mentor and enhance team efficiency, alongside skills in electrical troubleshooting and relationship-building, has significantly boosted repeat business and customer satisfaction.
Overview
43
43
years of professional experience
Work History
Appliance Repair Technician
Sears
Chicago, IL
02.2002 - Current
- Increased repeat business through effective relationship-building strategies.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Tested completed work and verified functionality of all major appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Educated customers on use, care and adjustments of appliances.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed issues with appliances and made repairs.
- Ordered parts and maintained adequate inventory.
- Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
- Disassembled, repaired and reassembled equipment in good working order.
- Created detailed reports on completed jobs, providing valuable data to management for decision-making purposes.
- Gave accurate and detailed quotes to customers prior to starting work.
- Worked on Ranges, Microwaves, Dishwashers & Disposer appliances.
- Enhanced company reputation by delivering exceptional customer service and maintaining professional communication with clients.
- Improved customer satisfaction by providing timely and efficient appliance repair services.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Security Officer
Aetna
151 Farmington Ave Hartford, CT 06105
08.1981 - 02.2002
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Was in charge of maintaining & repairs on all Security vehicles while in the capacity of outside Supervisor in the Capital Ave & Home Office Facilities. Maintained records for all security vehicles in this capacity.
- Maintained & updated procedures for the Windsor Facility Security team while in the capacity of 2nd shift Security Controller/Dispatcher.
Education
High School Diploma -
Suffield High School
Suffield, CT06-1979
Skills
- Installation procedures
- Multimeter usage
- Diagnosing problems
- Repair cost estimation
- Repairing units
- Performing maintenance
- Troubleshooting faults
- Appliance diagnostics
- Power tools operation
- Gas appliance repair
- Electrical troubleshooting
- Wiring techniques
- Schematic reading
Interests
Timeline
Appliance Repair Technician
Sears
02.2002 - Current
Security Officer
Aetna
08.1981 - 02.2002
High School Diploma -
Suffield High School