Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Marc Davis

West Suffield

Summary

With a proven track record at Sears, I excel in diagnosing and repairing appliances, blending technical expertise with exceptional customer service. My ability to mentor and enhance team efficiency, alongside skills in electrical troubleshooting and relationship-building, has significantly boosted repeat business and customer satisfaction.

Overview

43
43
years of professional experience

Work History

Appliance Repair Technician

Sears
02.2002 - Current
  • Increased repeat business through effective relationship-building strategies.
  • Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
  • Tested completed work and verified functionality of all major appliances.
  • Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
  • Educated customers on use, care and adjustments of appliances.
  • Received consistently positive feedback from customers for prompt response times and successful repairs.
  • Diagnosed issues with appliances and made repairs.
  • Ordered parts and maintained adequate inventory.
  • Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
  • Disassembled, repaired and reassembled equipment in good working order.
  • Created detailed reports on completed jobs, providing valuable data to management for decision-making purposes.
  • Gave accurate and detailed quotes to customers prior to starting work.
  • Worked on Ranges, Microwaves, Dishwashers & Disposer appliances.
  • Enhanced company reputation by delivering exceptional customer service and maintaining professional communication with clients.
  • Improved customer satisfaction by providing timely and efficient appliance repair services.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Security Officer

Aetna
08.1981 - 02.2002
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Was in charge of maintaining & repairs on all Security vehicles while in the capacity of outside Supervisor in the Capital Ave & Home Office Facilities. Maintained records for all security vehicles in this capacity.
  • Maintained & updated procedures for the Windsor Facility Security team while in the capacity of 2nd shift Security Controller/Dispatcher.

Education

High School Diploma -

Suffield High School
Suffield, CT
06-1979

Skills

  • Installation procedures
  • Multimeter usage
  • Diagnosing problems
  • Repair cost estimation
  • Repairing units
  • Performing maintenance
  • Troubleshooting faults
  • Appliance diagnostics
  • Power tools operation
  • Gas appliance repair
  • Electrical troubleshooting
  • Wiring techniques
  • Schematic reading

Interests

  • Camping
  • Hiking
  • Volunteering
  • Photography
  • Music
  • Crafting and DIY Projects
  • I enjoy cooking for friends and family gatherings
  • Cooking
  • I like trying new recipes and food trends

Timeline

Appliance Repair Technician

Sears
02.2002 - Current

Security Officer

Aetna
08.1981 - 02.2002

High School Diploma -

Suffield High School

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Marc Davis