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MARC-EDDY LORISTON
Oakland,USA
Summary
IT operations specialist with comprehensive skills in systems administration and service desk management. Deep expertise in Microsoft 365, Entra ID, and endpoint security, complemented by proficiency in PowerShell and Python for process automation. Proven track record in training users and improving operational workflows to boost efficiency.
Overview
12
12
years of professional experience
Work History
Technology Services Coordinator
City of Alameda
Alameda, USA
07.2025 - Current
- Oversaw daily service desk operations, coordinated support workflows, and addressed technology needs across city departments
- Administered Entra ID, Active Directory, Exchange Online (including PowerShell management), and Microsoft 365 organization-wide; managed MFA enrollment and Conditional Access policies
- Managed the VMware vSphere environment, building and maintaining Windows 11 desktop and Windows Server virtual machines for departmental use
- Write PowerShell, Python, and Bash scripts to automate operational tasks and bridge incompatible systems; built a data transfer pipeline between a new virtual server and a legacy TeleStaff system to keep fire department roster processing running without manual intervention
- Managed endpoint security and network monitoring platforms, including CrowdStrike (EDR), Arctic Wolf (SIEM/MDR), Darktrace (network detection), Mimecast (email security), and BeyondTrust (remote support) to enhance overall security posture
- Administer OpEasy/Clearspan VoIP telephony systems and DHCP server infrastructure; coordinate vendor relationships; author technical documentation and train end users on Microsoft 365, telephony, and internal applications
IT Coordinator
EHDD
San Francisco, USA
12.2021 - 07.2025
- Designed, configured, and maintained network infrastructure including switches, wireless access points, and VPN; planned and executed software deployments, Windows OS builds, and system upgrades
- Resolved complex escalations involving hardware, software, telecom, and messaging across macOS and Windows; provided remote and on-site support with minimal service interruptions
- Ran daily IT operations across two offices for 100+ architects and designers as half of a two-person IT team
- Managed equipment lifecycle: imaging, configuration, deployment, refresh cycles, secure disposal, utilizing standardized procedures and accurate inventory tracking
- Developed SharePoint self-service knowledge base for top recurring support categories, reducing repeat tickets by approximately 25%
- Analyzed support trends in Zendesk ticket data to identify root causes and implement configuration changes; negotiated with vendors for licensing, procurement, repairs; trained staff on productivity tools and security practices
Desktop Specialist I
SmithGroup
San Francisco, USA
07.2018 - 12.2021
- Diagnosed and resolved hardware, software, telephony, and messaging issues promptly; collaborated with IT team to track requests and deliver effective solutions
- Imaged, configured, and deployed desktop and mobile hardware and software; assisted with network installations and maintained infrastructure to ensure operational effectiveness
- Created and managed user profiles in Active Directory; tested and deployed software packages through SCCM; decommissioned expired devices to maintain accurate asset records
- Planned and executed software installations and Windows OS upgrades; supported Systems Administrator with server backup and recovery while managing A/V conference rooms and tracking tickets in Zendesk
Video Producer
Self-Employed
Oakland, USA
09.2014 - 07.2018
- Led video production from concept to final delivery, overseeing budgets, timelines, crew, and vendor relationships to ensure project alignment with creative vision
- Managed all phases of production from planning to post-production.
- Directed post-production workflows, including editing, color correction, sound design, and mastering, while standardizing digital media asset management for consistency and efficiency
- Developed engaging video content for various platforms and audiences.
- Collaborated with clients to understand project goals and vision.
Education
Master of Arts - Film & Television Production
Tisch School of The Arts
New York, NY05-2016
Bachelor of Arts - Cinema Studies & Film Production
San Francisco State University
San Francisco, CA01-2007
Skills
- Microsoft 365 management
- Entra ID management
- Active Directory services
- Exchange management
- CrowdStrike EDR
- Arctic Wolf SIEM/MDR
- Darktrace network detection
- Mimecast email security
- BeyondTrust remote support
- VMware vSphere management
- Windows administration
- macOS administration
- Networking operations
- VPN setup and support
- Automation
- PowerShell scripting
- Python programming
- Bash scripting
- SharePoint administration
- OneDrive management
- Zendesk support
- Systems and platforms security
Awards
- Tisch Production Grant, Tisch School of the Arts, 01/01/15
- Faculty Commendation for Excellence in Sound Editing, NYU First Run Film Festival, 01/01/13
- Martin Scorsese Grant, Tisch School of the Arts, 01/01/12
Languages
- French
- Haitian Creole (Kreyol)
Technical Skills
Windows & macOS Administration, VMware vSphere (VMs, Servers), Microsoft 365, Exchange Online, Entra ID / Active Directory, SharePoint & OneDrive, CrowdStrike (EDR), Arctic Wolf (SIEM/MDR), Darktrace (Network Detection), Mimecast (Email Security), PowerShell, Python, Bash, BeyondTrust Remote Support, OpEasy/Clearspan VoIP Admin, SCCM Software Deployment, DHCP, DNS, VPN, Wired/Wireless, Zendesk & Service Desk Mgmt
Timeline
Technology Services Coordinator
City of Alameda
07.2025 - Current
IT Coordinator
EHDD
12.2021 - 07.2025
Desktop Specialist I
SmithGroup
07.2018 - 12.2021
Video Producer
Self-Employed
09.2014 - 07.2018
Master of Arts - Film & Television Production
Tisch School of The Arts
Bachelor of Arts - Cinema Studies & Film Production
San Francisco State University