Jordan Egnew
Salt Lake City,UT
Summary
Dynamic IT leader with extensive experience across Development, Real Estate, Private Equity, Hospitality, and Multifamily sectors. Proven expertise in cloud migration, process automation, and cybersecurity, driving significant improvements in IT compliance and operational efficiency. Skilled in building IT departments, working with diverse teams, and managing vendor relationships to deliver scalable technology solutions that align with business objectives. Recognized for enhancing cross-departmental collaboration and implementing strategies that streamline processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Information Technology
PEG Companies
Salt Lake City, UT
01.2024 - Current
- Directed IT team of six to enhance business operations for various departments and subsidiaries.
- Directed a seamless cloud migration to Microsoft SharePoint, improving infrastructure scalability, and reducing downtime.
- Developed and enforced comprehensive company-wide cybersecurity policies, enhancing the organization’s security posture.
- Spearheaded IT services expansion to support equity, multifamily, hospitality, development, and construction teams.
- Negotiated and executed master service agreements with key vendors, optimizing service delivery, and cost efficiency.
- Collaborate closely with leadership to align IT strategy with overall business objectives as a member of the PEG Companies Leadership Committee.
- Managed Yardi property management software, ensuring optimal performance and user support.
- Increased IT service coverage by 50% across newly acquired properties.
- Reduced operational costs by negotiating favorable IT service contracts.
- Improved data accessibility and collaboration by migrating over 2 TB of files to a cloud-based system.
IT Helpdesk Manager
PEG Companies
Salt Lake City, UT
08.2018 - 01.2023
- Established and managed a centralized IT Service Desk, improving response time and user satisfaction.
- Led the migration of 250 users from Google Workspace to Microsoft 365, boosting productivity.
- Implemented an IT asset management system, improving hardware lifecycle tracking, and cost control.
- Led the rollout of cybersecurity best practices, reducing incidents by 95%.
- Managed IT operations for the hospitality and multifamily sectors, ensuring 24/7 availability and reliability.
- Streamlined IT processes, reducing service request resolution time by 45%.
- Combined the PEG Companies' service departments into one platform, leading to a centralized location to engage with the service departments (Legal, Property Management, Accounts Payable, Treasury, Yardi Support, and HR).
- Enhanced cybersecurity posture through targeted training and policy updates.
Education
Bachelor of Science - Information Systems
Utah Valley University
Orem, UT12.2019
Skills
- Cloud Systems Administration
- Microsoft 365 Management
- Automated Process Management
- Cybersecurity
- IT Regulatory Compliance
- IT Efficiency Improvement
- PowerShell Scripting
- IT Team Leadership
- Cross-Department Collaboration
- Vendor Management
- Contract Negotiation
- Yardi
- Zendesk
- Microsoft Power Automate
- Power BI
- Asana
- Network administration
- Disaster recovery
Certification
- CompTIA Security+, 07/01/20
- CompTIA A+, 01/01/21
Additional Information
Member of PEG Companies Leadership Committee, contributing to strategic planning and decision-making., Actively involved in cross-functional initiatives aimed at improving operational efficiency and technology adoption.
Projects
Company Intranet Migration and Architecture, Led the transition to a cloud-based intranet, enhancing collaboration and document management across 10+ departments. Designed and implemented SharePoint architecture, ensuring ease of use and future scalability. IT Service Expansion, Directed the expansion of IT services to support new commercial and multifamily properties, ensuring consistent service delivery.
References
Available upon request.
Timeline
Director of Information Technology
PEG Companies
01.2024 - Current
IT Helpdesk Manager
PEG Companies
08.2018 - 01.2023
Bachelor of Science - Information Systems
Utah Valley University
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