Summary

Overview

Work History

Education

Skills

Timeline

Marc DeAngelo

Wantagh

Summary

Proficient in troubleshooting technical issues and delivering effective solutions through collaboration with cross-functional teams, demonstrating a strong commitment to customer satisfaction. A technology-driven professional with exceptional troubleshooting skills and a customer-oriented mindset, experienced in providing comprehensive network and software support. Demonstrated ability to develop and implement innovative technical solutions while analyzing system performance and security to enhance user experience. Committed to driving operational excellence and fostering seamless interactions between technology and users.

Overview

years of professional experience

Work History

Cloud Implementation Specialist

OpenLink Financial LLC

10.2010 - Current

MS SQL Database development and integration
Integration and development of internal and external business systems
Provide Global Client Support for integration of software installs
Develop computer based training for internal and external clients
Deployed and manage new cloud based Learning Management system
Performed project management for client software releases
Compile software builds and troubleshoot any code errors with development groups

Senior Systems Administrator of Technology Operations

CITIGROUP

12.2000 - 10.2010

Technology lead within the Morgan Stanley Smith Barney Joint Venture project involving CITI infrastructure separation, multiple facility decommissions and conversion of 4000 desktops to a VMware Virtual desktop environment
Coordinate application integration testing and production deployments for 50 Private Bank locations within North America totaling 1000 business users
Responsible for installing and managing the deployment of custom and vendor-purchased software for all Global Wealth Management locations within NY metro area
Manage and perform enterprise server maintenance, vulnerability patches, new installations and upgrades
Meet strict project deadlines including server decommissions, site moves, user migrations, new AD structures, software testing and deployment, environment upgrades, site decommissions
Conduct GWM continuity of business application testing and implementation
Manage and perform senior executive desktop/server support for NYC midtown locations
Implemented Citrix Thin Client and Microsoft Windows desktop environment including AD permissions
Supervise desktop and server support for Global Wealth Management locations consisting of multiple business types totaling 1500 users
Document and create disaster recovery plans for the Private Banking technology group
Perform data maintenance and migrations across multiple NAS filers totaling 25 terabytes
Create AD accounts and global groups for required data security permissions
Manage and implement NAS data security access for all NY Metro GWM business users
Perform Private Bank business site relocations within the NY metro area

Network Administrator / Engineer

APTEGRA SERVICES, INC.

10.1999 - 11.2000

Setup and administer Windows NT/Netware environments
Maintain all aspects of LAN management including creation of user accounts, security, print devices and support of all desktop application issues
Configure and install Cisco 1600, 2600 series routers for ISP broadband customers
Troubleshoot Windows NT/98/2000 desktop issues in a mixed NT and Netware network environment
Implement and rectify all e-mail issues using Microsoft Outlook 98/2000 and Exchange
Monitor and resolve any connectivity problems on the LAN involving cable connections, hubs and switches
Configure firewalls performing NAT along with allowing remote access
Provide phone support for remote home and office VPN users

Network Administrator

MARLOU GARMENTS, INC.

01.1992 - 10.1999

Upgraded Novell 3.12 server to 4.11 and setup NDS tree
Integrated Windows NT 4.0 server with Novell 4.11 server through gateway services
Administered network security, print servers and shared applications
Troubleshoot computer/networking hardware and software issues
Cabled and maintained 40 plus workstations and multiple servers
General Manager
Supervised office and retail staff of 40 plus employees
Managed payroll and benefits for 55 employees
Managed inventory, purchasing, accounts payable and receiving