Summary
Overview
Work History
Education
Skills
Timeline
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Marc-denis Lafrance

Lawrenceville,GA

Summary

Driven and detail-oriented professional with a proven track record at Sam's Club, excelling in customer service and workplace safety. Demonstrated ability to enhance shopping experiences through expert product knowledge and efficient problem-solving. Skilled in product rotation and teamwork, consistently maintaining high cleanliness standards and contributing to a 20% increase in customer satisfaction.

Overview

1
1
year of professional experience

Work History

Frozen Dairy Associate

Sam's Club
09.2024 - Current
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Interacted with guests in friendly and knowledgeable way.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Ensured product freshness by routinely rotating items and removing expired goods from shelves.
  • Assisted customers with locating products, providing knowledgeable recommendations based on their needs.
  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Kept work areas neat, clean and free from debris.

Produce Associate

Sam's Club
04.2024 - 09.2024
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.

Education

High School Diploma -

Collèdge Immaculée De Marie
Port-de-paix, Nord-Ouest, Haiti
10.2020

Skills

  • Cleanliness standards
  • Stock replenishment
  • Product Rotation
  • Temperature Monitoring
  • Heavy Lifting
  • Workplace Safety
  • Pallet jack usage
  • Teamwork and Collaboration
  • Quick Learner
  • Customer Service
  • Time Management
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Motivated Team Player
  • Multitasking Abilities
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Customer Relationships
  • Product Knowledge
  • Self Motivation

Timeline

Frozen Dairy Associate

Sam's Club
09.2024 - Current

Produce Associate

Sam's Club
04.2024 - 09.2024

High School Diploma -

Collèdge Immaculée De Marie

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Marc-denis Lafrance