Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Marc Ethier

Marc Ethier

Mastic,NY

Summary

Dynamic analytics leader with a proven track record at ALTICE USA, driving $100 million in annual savings through data-driven insights. Expert in Tableau and KPI development, I excel in team leadership and strategic decision-making, enhancing operational performance and customer retention. Committed to delivering impactful results in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager | Customer Base Analytics

ALTICE USA
Bethpage, New York
01.2022 - Current
  • Led centralized team of Data Analysts and Scientists to deliver analytics and reporting for $3 billion organization.
  • Deployed analysis and reporting to call center leadership, generating $100 million annual savings, equating to 2% EBITDA margin.
  • Optimized pricing methodologies through data-driven analytics, increasing net revenue retention by 3% during promotional roll-off periods.
  • Provided insights that led to $25 million (43%) increase in payment collections and 12% improvement in save yield year-over-year.
  • Presented data-driven recommendations to executive leadership, enhancing strategic decision-making processes.
  • Developed comprehensive reporting suite in Tableau to oversee Retention, Care, and Customer Experience operations.
  • Collaborated with cross-functional teams to establish key performance indicators, boosting revenue and improving customer retention.
  • Implemented analytics solutions that streamlined operations and reduced costs across various departments.

Sr. Analyst | Customer Base Analytics

ALTICE USA
Bethpage, New York
04.2017 - 01.2022
  • Managed and analyzed data across cloud and on-site analytic platforms to identify optimization opportunities.
  • Developed and maintained reports and dashboards for tracking KPIs and evaluating product success.
  • Provided subject matter expertise on data availability, infrastructure, and analytical tools for advanced analytics.
  • Structured concise, data-driven narratives that connected findings from various sources into cohesive insights.
  • Created models and reports supporting short- and long-term planning, including trend analyses and ROI evaluations.
  • Delivered comprehensive cost-benefit analyses for direct marketing projects to inform strategic decisions.
  • Optimized efficiency of analytic platforms to enhance operational performance and decision-making processes.

Supervisor | Technical Support Group

ALTICE USA
Jericho, New York
08.2016 - 04.2017
  • Conducted interviews and coaching sessions to develop Technical Service Representatives (TSRs) for effective customer support.
  • Ensured TSRs adhered to call center objectives, performance standards, and policies.
  • Designed and implemented training curriculums based on industry best practices.
  • Cultivated a positive team environment fostering mutual respect and high morale.

Education

Master of Arts - Accounting/Finance Mgmt.

Keller Graduate School
Schaumburg, IL
12.2012

Bachelor of Arts - Elementary Education

St. Joseph’s University
Patchogue, NY
06.2005

Skills

  • Data Visualization

Tableau

Google Looker

  • Advanced Excel
  • SQL
  • Alteryx
  • Python
  • JIRA
  • Statistical analysis
  • KPI development
  • Team leadership

Certification

Lean Six Sigma – Black Belt

Timeline

Manager | Customer Base Analytics

ALTICE USA
01.2022 - Current

Sr. Analyst | Customer Base Analytics

ALTICE USA
04.2017 - 01.2022

Supervisor | Technical Support Group

ALTICE USA
08.2016 - 04.2017

Master of Arts - Accounting/Finance Mgmt.

Keller Graduate School

Bachelor of Arts - Elementary Education

St. Joseph’s University

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