Marc Fasolo
Utica,NY
Summary
Personable business professional bringing successful 24 -year career in Insurance roles within large regional corporation. Creative solutions architect with real-time problem-solving flexibility. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
24
24
years of professional experience
Work History
Business Analyst Manager
Utica National Insurance Group
03.2023 - Current
- Oversee a team of Business Analysts to work on corporate projects initiatives, as well as maintaining existing commerical lines policy administration systems.
- Work directly with IT technical team to assist with triaging defects within the systems.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Implemented business intelligence solutions to increase operational efficiency.
Commercial Lines Business Analysts Supervisor
Utica National Insurance Group
02.2020 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints and resolved issues to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
Requirements Design Specialist
Utica National Insurance Group
03.2015 - 02.2020
- Elicited and documented business requirements from all applicable stake holders to ensure on time delivery of the projects.
- Played integral role in identifying and over coming project issues/road blocks.
- Established relationships with project team members to facilitate understanding and influence design and project development.
- Proposed potential solutions for design optimization, challenges and improvements.
Sr. Commercial Lines Product Analyst
Utica National Insurance Group
04.2014 - 03.2015
- Handled all regional underwriting business referrals for approvals.
- Produced and administered company underwriting training and documentation.
- Assisted in developing new insurance lines products and coverages.
- Worked with development team to define and implement customer change requests to enhance product functionality.
- Assisted development leads in definition of process flows, relative task priorities and business value measurement parameters.
- Analyzed line of business and market segment for profitability and improvement recommendations.
Sr. Underwriting Business Analyst
Utica National Insurance Group
02.2010 - 04.2014
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goals.
Sr. Commercial Lines Product Analyst
Utica National Insurance Group
09.2007 - 02.2010
- Handled all regional underwriting business referrals for approvals.
- Produced and administered company underwriting training and documentation.
- Assisted in developing new insurance lines products and coverages.
- Worked with development team to define and implement customer change requests to enhance product functionality.
- Assisted development leads in definition of process flows, relative task priorities and business value measurement parameters.
- Analyzed line of business and market segment for profitability and improvement recommendations.
Commercial Lines Account Underwriter
Utica National Insurance Group
08.1999 - 09.2007
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Built strong relationships with insurance agents and brokers within the assigned territory.
- Evaluate, select, modify, and price new and renewal property and casualty risk submissions.
- Achieve sales and loss ratio goals.
Education
Bachelor of Arts - Business Administration
SUNY Polytechnic Institute
Utica, NY05.2004
Skills
- Training Program Development
- Team Leadership
- Project Management
- Project Scheduling
- Business Analysis
- Process Improvement
- Staff Development
Timeline
Business Analyst Manager
Utica National Insurance Group
03.2023 - Current
Commercial Lines Business Analysts Supervisor
Utica National Insurance Group
02.2020 - 03.2023
Requirements Design Specialist
Utica National Insurance Group
03.2015 - 02.2020
Sr. Commercial Lines Product Analyst
Utica National Insurance Group
04.2014 - 03.2015
Sr. Underwriting Business Analyst
Utica National Insurance Group
02.2010 - 04.2014
Sr. Commercial Lines Product Analyst
Utica National Insurance Group
09.2007 - 02.2010
Commercial Lines Account Underwriter
Utica National Insurance Group
08.1999 - 09.2007
Bachelor of Arts - Business Administration
SUNY Polytechnic Institute
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