Marc Figueroa

• Improved compliance and accuracy through ongoing monitoring and updating of financial aid eligibility records across academic programs.
• Aligned daily work with Title IV, state, military, VA, and institutional policies, procedures, and regulations.
• Determined Title IV and other aid eligibility by reviewing and processing student information.
• Confirmed eligibility and identified additional requirements through careful review of submitted documents.
• Strengthened student readiness by explaining required documents, payment choices, financial responsibilities, and student loan borrowing steps.
• Improved student understanding of financial aid forms, award details, education costs, and payment options.
• Enabled informed student decisions by clarifying complex financial aid information and available options.
• Resolved financial aid questions and issues through phone, email, and messaging communication.
• Supported departmental performance and productivity goals through strong customer service.
• Produced accurate data by using spreadsheets and web-based systems to sort, filter, locate, analyze, and update information.
• Protected compliance through accurate recordkeeping of financial aid decisions and documentation under federal, state, military, VA, and institutional requirements.
• Enhanced student access to funding by guiding process navigation, program options, eligibility rules, and funding sources.
• Developed educational materials to enhance understanding of financial literacy topics.
• Analyzed financial aid packages to ensure compliance with federal regulations and policies.
• Provided financial guidance to students and families regarding education financing options.
• Assisted clients in completing financial aid applications accurately and efficiently.
• Monitored regulatory changes affecting student finance and updated advising practices accordingly.
• Evaluated customer requests for loans or lines of credit against established criteria prior to approval.

* Conducted inventory audits for automotive dealerships throughout Chicagoland and surrounding areas, including Acura, Audi, BMW, Mercedes-Benz, Porsche, General Motors, Volkswagen, and other major manufacturers.
* Performed daily physical inventory checks for new and used vehicles across multiple dealership locations.
* Compared physical vehicle counts against dealership records and inventory management systems to identify discrepancies and missing units.
* Investigated missing, relocated, or incorrectly recorded vehicles and followed up to resolve documentation and inventory discrepancies.
* Confirmed vehicle locations across dealership lots, showrooms, service areas, and other assigned inventory locations.
* Reviewed vehicle titles, purchase records, invoices, transfer documents, and supporting inventory documentation for accuracy.
* Tracked vehicle additions, transfers, sales, and inventory status changes to maintain accurate records.
* Collaborated with dealership management and staff to gather information, resolve discrepancies, and complete audits with minimal disruption to operations.
* Compiled detailed audit reports documenting inventory counts, discrepancies, missing units, and inventory conditions for management review.
* Entered and maintained audit findings and inventory data accurately in computerized systems and databases.
* Coordinated daily audit schedules, prioritized multiple dealership assignments, and consistently met required deadlines.
* Completed audits in accordance with company procedures, client requirements, and internal quality standards.
* Prepared and submitted audit documentation within required timeframes while maintaining confidentiality of dealership financial, vehicle, and inventory information.
* Traveled throughout Chicagoland and surrounding communities to complete scheduled dealership audits.

* Managed export and import documentation for international air cargo while maintaining compliance with U.S. Customs and international shipping regulations.
* Prepared customs filings in accordance with CBP requirements and programs, including ACE, CTPAT, and Focused Assessment.
* Reviewed MAWBs, HAWBs, commercial invoices, manifests, bookings, bills of lading, airport codes, air freight bills, certificates of origin, and customs invoices for accuracy.
* Traced HBLs and required documents; indexed and created tracking files to initiate cargo clearance after screening.
* Filed entries with U.S. Customs and coordinated clearance and delivery of merchandise to client destinations.
* Communicated with customs officials to resolve import issues, support timely clearance, and improve shipment flow.
* Verified tariff classifications and applied international trade terms to support compliant operations.
* Monitored cargo movement using EDI and ABI tracking systems and provided shipment updates to clients and stakeholders.
* Coordinated with freight forwarders, carriers, vendors, customers, and overseas partners regarding shipment status, documentation, delivery schedules, and clearance.
* Managed daily pre-alerts and maintained accurate communication records for timely shipment follow-up.
* Processed invoices, resolved billing discrepancies, and maintained accurate logistics and financial records.
* Calculated landed costs for imported goods, including duties, taxes, fees, and other import charges.
* Updated import, FTZ, and CTPAT manuals to align procedures with government regulations.
* Audited internal processes and systems to improve import/export efficiency, cost control, and delivery timelines.
* Delivered responsive export-office customer service while assisting clients with cargo processing, documentation, shipment status, and logistics inquiries.
* Resolved customer and disputes involving delays, damaged goods, documentation, and delivery issues.

• Coordinated daily installation operations for hardwood flooring, carpet, and blinds across the Chicago market, aligning schedules, resources, and customer requirements.
  * Managed approximately 200 customers and 75 installer crews daily, monitoring schedules, arrival times, project status, and operational priorities.
  * Coordinated appointments, inspections, follow-up visits, and routing with customers, installers, Home Depot stores.
  * Resolved scheduling conflicts, installation delays, customer concerns, service disruptions through timely communication and real-time problem solving.
  * Served as a central liaison between management, customers, installers, and internal teams to maintain workflow and ensure timely issue resolution.
  * Maintained detailed records of appointments, customer interactions, inspections, communications, project status, and service resolutions.
  * Supported employee onboarding and training on company procedures, customer service standards, operational responsibilities, and performance expectations.
  * Coordinated meeting logistics across multiple teams while managing competing priorities and maintaining uninterrupted operations.
  * Partnered with senior management to identify opportunities to improve existing systems, processes, and operational strategies.
  * Monitored project progress and initiative status through reporting while documenting project plans, timelines, and budgets.
  * Provided point-of-contact support for customers, suppliers, partners, and third parties, identifying needs and implementing efficient solutions.
  * Communicated policies, procedures, and best practices to support consistent service delivery and team performance.
  * Managed multiple priorities in a fast-paced environment while maintaining operational efficiency, customer satisfaction, and service expectations.

• * Managed HR policy and procedure compliance, payroll processing, employee records, and daily administrative operations for bistro and catering services.
  * Supervised catering staff, monitored food safety standards, and coordinated event logistics for United Airlines at O’Hare International Airport and the United Training Center (OPC).
  * Worked directly with clients to develop customized catering menus for weddings, christenings, corporate events, holiday meals, and other special events.
  * Served as a primary point of contact for customers, addressing concerns, complaints, billing questions, and service issues while maintaining strong customer relationships.
  * Managed inventory, monitored stock levels, coordinated replenishment, and participated in annual inventory audits to ensure accurate physical counts and operational readiness.
  * Oversaw daily cash operations, including opening and closing procedures, cash drawer control, payment processing, balancing tills, preparing deposits, and reconciling discrepancies.
  * Maintained accurate financial records, sales reports, cash reconciliation documentation, and weekly financial reports to support operational accuracy and compliance.
  * Developed and implemented strategies to improve checkout efficiency, reduce wait times, and maintain productivity standards.
  * Coordinated staffing levels with management to support peak business periods and provided cross-departmental coverage to maintain uninterrupted operations.
  * Facilitated team meetings to communicate performance targets, operational updates, company policies, and procedural changes.
  * Supported employee collaboration and team development by maintaining positive working relationships and assisting with training, coaching, and department coverage.
  * Performed opening and closing duties, maintained organized work areas, and ensured sanitation and operational standards were consistently followed.