Marc Goldstein
Customer Service/Sales
Sherman Oaks,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Contract Specialist
Consumer Attorney Marketing Group
08.2019 - Current
- Assisted claimants with their legal documents for injury claims; e.g. Retainer Agreements, HIPAA forms.
- Completed Intake Questionnaires; e.g. dates of diagnosis/treatment, hospital/physician names, contact information, types, and dates of injuries.
- Entered detailed notes pertaining to what transpired over exchanges with claimants.
- Provided clients with updates on their cases.
- Managed an average of 75 customer calls per day.
- Provided exceptional customer service to diverse clientele even in high-stress environments
Sales Associate
Bed, Bath, And Beyond
01.2015 - 08.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Restaurant Waiter
James Saliba
05.1995 - 03.2003
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Education
Bachelor of Arts - Radio/Television/Film
California State University - Northridge
Northridge, CA06.1988
Skills
- Regulatory Compliance
- Company Policy Adherence
- Customer Satisfaction
- Superior client relations
- Skilled negotiator
- Problem-solving
- Dedicated Team Member
Timeline
Contract Specialist
Consumer Attorney Marketing Group
08.2019 - Current
Sales Associate
Bed, Bath, And Beyond
01.2015 - 08.2019
Restaurant Waiter
James Saliba
05.1995 - 03.2003
Bachelor of Arts - Radio/Television/Film
California State University - Northridge
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