Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marc Goldstein

Customer Service/Sales
Sherman Oaks,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Contract Specialist

Consumer Attorney Marketing Group
Woodland Hills, CA
08.2019 - Current
  • Assisted claimants with their legal documents for injury claims; e.g. Retainer Agreements, HIPAA forms.
  • Completed Intake Questionnaires; e.g. dates of diagnosis/treatment, hospital/physician names, contact information, types, and dates of injuries.
  • Entered detailed notes pertaining to what transpired over exchanges with claimants.
  • Provided clients with updates on their cases.
  • Managed an average of 75 customer calls per day.
  • Provided exceptional customer service to diverse clientele even in high-stress environments

Sales Associate

Bed, Bath, And Beyond
Encino, CA
01.2015 - 08.2019
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.

Restaurant Waiter

James Saliba
Universal City, CA
05.1995 - 03.2003
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.

Education

Bachelor of Arts - Radio/Television/Film

California State University - Northridge
Northridge, CA
06.1988

Skills

  • Regulatory Compliance
  • Company Policy Adherence
  • Customer Satisfaction
  • Superior client relations
  • Skilled negotiator
  • Problem-solving
  • Dedicated Team Member

Timeline

Contract Specialist

Consumer Attorney Marketing Group
08.2019 - Current

Sales Associate

Bed, Bath, And Beyond
01.2015 - 08.2019

Restaurant Waiter

James Saliba
05.1995 - 03.2003

Bachelor of Arts - Radio/Television/Film

California State University - Northridge
Marc GoldsteinCustomer Service/Sales