Marc Hernandez
Spring Hill,FL
Summary
Driven and versatile professional with experience at Supreme Lending, adept in cash handling and documentation review. Demonstrated ability to improve customer satisfaction and streamline processes, showcasing goal-oriented and proactive problem-solving skills. Excelled in high-pressure environments, achieving significant results in customer service and operational efficiency.
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
13
13
years of professional experience
Work History
Licensed Loan Officer Assistant
Supreme Lending
10.2021 - Current
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Communicated with customers daily to request information and complete paperwork.
Server
Bonefish Grill
08.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Bonefish Grill
01.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Host
Bonefish Grill
03.2019 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Line Cook
Bonefish Grill
06.2018 - 09.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Pizza Delivery Driver
Marcos Pizza
01.2013 - 01.2015
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Dishwasher
Salishan Retirement
01.2011 - 01.2013
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Nature Coast Technical High School
Brooksville, FL2015
Skills
- Goal-Oriented
- Cash Handling
- Banking
- Documentation Review
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
Timeline
Licensed Loan Officer Assistant
Supreme Lending
10.2021 - Current
Bartender
Bonefish Grill
01.2021 - Current
Server
Bonefish Grill
08.2019 - Current
Host
Bonefish Grill
03.2019 - Current
Line Cook
Bonefish Grill
06.2018 - 09.2019
Pizza Delivery Driver
Marcos Pizza
01.2013 - 01.2015
Dishwasher
Salishan Retirement
01.2011 - 01.2013
High School Diploma -
Nature Coast Technical High School