Anna Valles
Sunland Park,New Mexico
Summary
Enthusiastic, detail-oriented and customer-focused licensed mortgage professional with a passion for helping families achieve their homeownership goals. Proven ability to provide exceptional customer service and manage complex loan transactions in a fast-paced environment. Seeking to leverage expertise in a new role that allows for continued growth and impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LICENSED LOAN OFFICER ASSISTANT
Cardinal Financial Company
10.2022 - Current
- Supported three leading loan officers in 2023 closing 138 units, amounting to a total volume of $26,627,229
- Effectively communicated with borrowers, loan officers, and other third parties involved in each loan transaction, including realtors, builders, title companies, insurance agencies, team members ensuring clear and concise interactions
- Conducted follow-up calls to customers for additional information required for loan documents.
- Attended training sessions conducted by senior management regarding changes in policies or procedures affecting the department operations.
- Prepared complete packages to be sent to underwriting with a thorough understanding of each investor's stacking order and shipping.
- Conducted client meetings to thoroughly explain loan terms, review disclosures, and assist in preparing their loan documents, ensuring a seamless loan process
- Facilitated operations by meticulously collecting and reviewing clients' documentation, then submitting it to underwriting for thorough review, including employment and rent verifications, asset and income documentation, title reports, and credit reports
- Thoroughly maintained a detailed checklist to ensure the accuracy and completeness of all documentation prior to the closing date
- Typically managed a workload of 10 to 20 loans per month
- Successfully met deadlines while efficiently handling multiple tasks in a dynamic, fast-paced setting
- Retrieved credit reports and carefully reviewed loan applications to ensure that each borrower meets the loan requirements
- Supported loan originators by providing assistance with loan pricing options, extending interest rate locks, loan structuring, and pre-approvals.
PRODUCTION ASSISTANT/ LOAN OFFICER ASSISTANT
NEW AMERICAN FUNDING
11.2016 - 10.2022
- Prepared and ensured the accuracy and completeness of each loan file for review by processors
- Regularly communicated updates to all parties involved in each loan transaction regarding the status of the loan
- Organized loans chronologically based on their closing dates, prioritizing them accordingly
- Placed orders for title work, appraisals, verifications of employment, and builder documents
- Ensured timely receipt of all requested documentation from borrowers to meet deadlines
- Validated that all received documentation was accurate and met underwriting requirements
- Conducted training for new hires while effectively managing the loan pipeline and meeting deadlines.
CLIENT RELATIONSHIP SPECIALIST
THE VANGUARD GROUP
07.2016 - 10.2016
- Underwent 3 months of training to support investors in reaching their financial goals
- Studied the courses required for the Series 7 and 63 licensing exams to qualify as a registered representative for mutual funds.
FINANCIAL REPRESENTATIVE INTERN
NORTHWESTERN MUTUAL
01.2016 - 05.2016
- Certified Life, Accident and Health Insurance Agent
- Received mentorship from experienced financial representatives and product training
- Offered life insurance to new clients and maintained regular contact with each client
- Sought after potential clients and helped individuals and families select the most appropriate policies.
Education
BBA - FINANCE
UNIVERSITY OF TEXAS AT EL PASO
06.2016
ASSOCIATES OF ARTS - ACCOUNTING
EL PASO COMMUNITY COLLEGE
12.2014
Skills
- Extensive product knowledge of FHA, Conventional and other loan programs
- Skilled in Encompass, Octane and Microsoft Word
- Strong attention to detail
- Excellent communication and customer service abilities
- Fast learner, adaptable
- Goal-Oriented
- Document Verification
- Customer Account Review
- Loan Application Preparation
- Certified Residential Mortgage Specialist
- Data Entry
- Problem-Solving
- Customer Communication
Certification
Texas and New Mexico NMLS Loan Originator License #1605077
Timeline
LICENSED LOAN OFFICER ASSISTANT
Cardinal Financial Company
10.2022 - Current
PRODUCTION ASSISTANT/ LOAN OFFICER ASSISTANT
NEW AMERICAN FUNDING
11.2016 - 10.2022
CLIENT RELATIONSHIP SPECIALIST
THE VANGUARD GROUP
07.2016 - 10.2016
FINANCIAL REPRESENTATIVE INTERN
NORTHWESTERN MUTUAL
01.2016 - 05.2016
BBA - FINANCE
UNIVERSITY OF TEXAS AT EL PASO
ASSOCIATES OF ARTS - ACCOUNTING
EL PASO COMMUNITY COLLEGE
Texas and New Mexico NMLS Loan Originator License #1605077
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