Marc Ingrassia
Islip Terrace,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Returns Department Manager
Guaranteed Returns
12.2008 - Current
- Managing the overall operations of the department ensuring the department is functioning properly
- Enforce all company policies and procedures
- Ensure all employees are working in a safe manner, identifying safety concerns and correcting any safety infractions as they arise
- Assist in training and coaching all employees with daily job related functions, ensuring all SOP's-Standard Operation Procedures and safety guidelines are followed
- Track employees time and attendance, addressing any issues as they arise
- Provide aid with employee questions, concerns and issues
- Monitor the productivity and quality of all employees in the Processing Department
- Participate in disciplinary and corrective actions when required or necessary
- Track skid lists
- Ensure production entries are error free, correcting mistakes as necessary
- Keep abreast of employee training and retraining needs, making recommendations for improvements as required
- Generate reports on production of each employee
- Ensure overall maintenance of the department to ensure it is neat and clean
Package Handler
FedEx
06.2018 - Current
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maintained clean, orderly work environment free of hazards.
- Followed safety regulations to maintain safe work environment.
Delivery Driver
DHL
01.2004 - 11.2008
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Delivered packages to customer doorsteps and business offices.
Education
High School Diploma -
West Islip Senior High School
West Islip, NY06.1994
Skills
- Excellent written and verbal communications skills
- Interpersonal skills, Multi-tasking, Time management skills
- Experience with Warehouse Management Systems & Time & Attendance Systems
- Proficient in Microsoft Office including Outlook, Excel, and Word
- Forklift Certification
Certification
Forklift Certification
Reach Forklift Certification
Timeline
Package Handler
FedEx
06.2018 - Current
Returns Department Manager
Guaranteed Returns
12.2008 - Current
Delivery Driver
DHL
01.2004 - 11.2008
High School Diploma -
West Islip Senior High School
Forklift Certification
Reach Forklift Certification
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