Marc Joseph
Queens,NY
Summary
Accomplished individual with 15 years of experience in a fast-moving tow truck environment, looking to join a team as a recently licensed Pesticide Technician. Seeking to leverage my strong interpersonal communication skills and proven ability to build trusting relationships at a company with a high potential for growth.
Overview
10
10
years of professional experience
Work History
Tow Truck Driver
NY PLE Towing
03.2021 - 02.2024
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
Delivery Driver
The Dairy Wagon
05.2018 - 02.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
Tow Truck Driver
The Real Deal Towing
08.2014 - 01.2018
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
Education
Cerification - Pesticide
Mrs. Advani's Pest Control School And Services
Queens, NY09.2023
Skills
- Route Planning
- Warehouse Safety
- Customer Service
- Product verification
- Vendor Relations
- Vehicle Maintenance
- Order Picking
- Payment Collection
- Deadline-oriented
- Loading and unloading
- Cargo Handling
- Dispatch Communication
Timeline
Tow Truck Driver
NY PLE Towing
03.2021 - 02.2024
Delivery Driver
The Dairy Wagon
05.2018 - 02.2021
Tow Truck Driver
The Real Deal Towing
08.2014 - 01.2018
Cerification - Pesticide
Mrs. Advani's Pest Control School And Services
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