Marc L'Hommedieu
Columbia,TN
Summary
With over 16 years of experience at Allied Universal Security Services/G4S Security Services, I've mastered CCTV monitoring and developed exceptional conflict resolution skills, ensuring secure environments and fostering compliance. My proactive approach in surveillance and emergency response, coupled with effective team training, has significantly enhanced security measures and operational efficiency.
I have been employed at Metro Water Services primarily KR Harrington for over 16 years, and maintained a spotless disciplinary record without a single written reprimand.
Overview
19
19
years of professional experience
Work History
Upscale Security Officer
Allied Universal Security Services
10.2021 - Current
- Supported a secure environment by enforcing property rules and regulations in a respectful manner that encouraged compliance from all individuals.
- Enhanced security measures by conducting regular patrols and surveillance of the premises.
- Logged daily activity and incidents, trained new workers.
- Maintained gate control and monitored CCTV of the KR Harrington Water Plant and other Metro Water facilities for 16+ years.
Uniformed Security Officer
G4S Secure Solutions
03.2008 - 10.2021
- Prevented unauthorized access to restricted areas by diligently monitoring security checkpoints.
- Responded to alarms efficiently, investigating disturbances promptly and taking appropriate action when necessary.
- Logged employees and contractors in accordance with Metro Water Services policies, filed daily reports, responded to medical and personnel emergencies of various natures.
- Maintained access gate at KR Harrington Water Plant from 2008-present.
- Performed emergency duties during catastrophic flooding event of 2010.
Customer Service Representative
Verizon Wireless Corporation
06.2006 - 12.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Borders
02.2006 - 06.2006
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Logged information into customer database for Borders Rewards Customer Loyalty Program.
Computer Sales Associate
Dell Technologies
10.2005 - 02.2006
- Resolved technical issues for customers, ensuring optimal usage of their devices and fostering loyalty to the brand.
- Collaborated with team members to achieve monthly sales targets, fostering a competitive yet supportive work environment.
- Promoted company loyalty programs and financing options to customers, resulting in increased repeat business and customer retention.
- Facilitated holiday sales.
Education
Bachelor of Arts - Radio/Television
Middle Tennessee State University
Murfreesboro, TN05-2002
Skills
- CCTV monitoring
- Vehicle inspections
- Vehicle patrols
- Physical security
- Armed Security License (trained with Glock 17) #657266
Timeline
Upscale Security Officer
Allied Universal Security Services
10.2021 - Current
Uniformed Security Officer
G4S Secure Solutions
03.2008 - 10.2021
Customer Service Representative
Verizon Wireless Corporation
06.2006 - 12.2006
Customer Service Representative
Borders
02.2006 - 06.2006
Computer Sales Associate
Dell Technologies
10.2005 - 02.2006
Bachelor of Arts - Radio/Television
Middle Tennessee State University
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