Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Marc Lloyd

Rohnert Park,CA

Summary

Enthusiastic and knowledgeable with over 40 years of experience. 31 years working at a large industrial supply company at many levels where I learned through my years of experience and life skills how to be a dedicated employee. Dedicated to my employer, to my fellow team-members and to my customers. Working hard to meet the customers needs professionally while at the same time being friendly and personable. As a Customer Sale Specialist I assisted customers by listening to their needs, resolving their issues and assisting them in any way needed. Well liked by the customers, I became someone they could trust and felt comfortable with. I have been a team player who enjoys working with others and at the same time can work independently. I enjoy people and have made many friends through the years. Later learning how to and becoming a Safety Coordinator at a poultry processing plant where I trained and worked closely with the roughly 70 employees who were employed and worked at the plant and on the ranch. Becoming a supervisor and at the same time engaging in friendly and helpful interaction. This resulted in close and harmonious relationships.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Safety Coordinator

Reichardt Duck Farm
11.2019 - 12.2023
  • Hired at the entry level as the Safety Coordinator at a mid-size poultry processing facility
  • My main responsibility was to ensure the workers were working safely and in a safe place and that they were educated in all safety topics
  • Managed worker''s compensation claims process, expediting cases and minimizing costs associated with work-related injuries.
  • I was also partly responsible for overlooking the cleaning and sanitation of the processing plant
  • I also trained employees on the importance of Biosecurity and was in charge of the guidelines being followed by the employees and any guests
  • I worked close with every employee and contributed to it being a friendly and enjoyable place to work
  • I helped to keep the workplace safe and clean
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.

Customer Service Specialist

Grainger inc.
03.1986 - 04.2017
  • 31 years of experience working at a large Industrial Supply Company where I began as a worker in the warehouse unloading trucks and stocking shelves with inventory and soon became head of shipping and receiving.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • I then moved to working on the Will Call counter and soon after that Counter Sales later moving up to Customer Service on the phones then a Customer Service Specialist.
  • I placed orders for customers and helped with any need or issue they may have had.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

Education

High school -

Rancho Cotate High School
Rohnert Park, CA
06.1985

Skills

  • Customer Service
  • Interpersonal skills
  • Commitment to safety
  • Accident Prevention
  • Customer Communication and Empathy
  • Friendly and Patient

Certification

  • Private Pesticide Applicator, 12/01/22, 12/01/24, Allows a certified person to use and supervise the use of restricted-use pesticides on properties such as their own, ranches, farms, and Christmas tree farms.
  • California Food Handler, 08/01/24, 08/01/27, Certificate showing completion of a State-Approved food safety course.

Additional Information

With over 40 years of experience I have enjoyed working with people and building relationships. Whether it was resolving an issue they may have had or helping them take their product to their truck. I was professional, friendly and caring. At my most recent job, a customer that I had built a relationship with offered me the job as his Safety Coordinator. Aware that I had no experience, he trusted me and admired my work ethic. He knew I would be liked and respected by his co-workers and learn the position skillfully. Which I did.

Timeline

Safety Coordinator

Reichardt Duck Farm
11.2019 - 12.2023

Customer Service Specialist

Grainger inc.
03.1986 - 04.2017

High school -

Rancho Cotate High School
Marc Lloyd