Summary
Overview
Work History
Education
Skills
Timeline
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Marc Mitrano

Rochester,NY

Summary

Customer focused while being sales and goal oriented. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


Overview

20
20
years of professional experience

Work History

Product Management and Development

LENELS2/Carrier/Honeywell
12.2015 - Current
  • Prepared product statements and customization proposals for existing customers or new prospects.
  • Deliver multi-functional/Multi-Tier licenses to customers worldwide
  • Troubleshoot, test, and process licenses/software to customers within on time delivery parameters
  • Assist with integration, technical support and licensing issues for customers and field technicians
  • Collaborated with Product Management, Regional/Field Sales Managers and Engineers on new products and features embedded within OnGuard Access Control Software
  • Empowered sales teams with up-to-date training materials, enabling them to effectively promote benefits of our products to potential clients.
  • Passionate about learning and committed to continual improvement.
  • Collaborate with Senior product managers to produce licenses and products to customers who use 3rd Party products
  • Proficient with Microsoft Office, Zoho, Oracle, Salesforce, Saleslogix, License Editor, SharePoint
  • Provide added support to Fortune 500 companies worldwide
  • ACE (Six Sigma) certified within Carrier.
  • Managed pricing decisions to achieve competitive position.
  • Mentored local personnel on best practices and protocols to maximize productivity.

Event Specialist/ Sales

BLUE TOAD HARD CIDER
06.2019 - 01.2022
  • Coordinated schedules and timelines for events across NYS distributing product and relaying knowledge of the process and types of Hard Cider
  • Consulted with customers to determine objectives and requirements for events.
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
  • Outside Sales representative for Blue Toad getting product in to multiple restaurants and businesses throughout NYS.
  • Interfaced with clients to understand event objectives.
  • Utilized social media to promote events and increase attendance.

Manufacturing Specialist

INTEL CORPORATION
02.2005 - 04.2015
  • Performed multiple tasks involving manufacturing of silicon wafers within a high-volume production environment with tight timelines
  • Drove efficiency and accuracy by ensuring tooling was calibrated and in a state of constant readiness
  • Maintained tool availability by completing daily, weekly, quarterly, and annual preventive maintenance
  • Ensured strict quality, safety, and production standards
  • Implemented LEAN manufacturing techniques for greater efficiency and cost savings
  • Managed quality assurance initiatives while investigating, containing and resolving quality events factory wide as Quality Team Captain
  • Created and maintained clear communication channels between production line and management
  • Trained new employees on manufacturing processes, equipment operation, and company policies, fostering a skilled workforce.
  • Functioned as shift and site representative for multiple extracurricular teams and conferences
  • Experience within a Class 1 cleanroom for ten years.
  • Worked closely with engineering teams to troubleshoot equipment issues, identify root causes, and develop timely solutions.
  • Enhanced workplace safety by conducting thorough risk assessments and implementing necessary precautions.
  • Collaborated with various departments such as engineering, management, procurement, sales, marketing, suppliers and quality assurance to provide technical support.
  • Identified problems and specific resolutions to fix defective, damaged, or malfunctioning parts, assemblies, equipment and systems.

Education

High School Diploma -

Monroe Community College
Rochester, NY

Skills

  • Management
  • Leadership
  • Customer service
  • Cross-departmental Alignment
  • Data Analytics
  • Product Backlog Management
  • Salesforce CRM Software
  • Relationship Building

Timeline

Event Specialist/ Sales

BLUE TOAD HARD CIDER
06.2019 - 01.2022

Product Management and Development

LENELS2/Carrier/Honeywell
12.2015 - Current

Manufacturing Specialist

INTEL CORPORATION
02.2005 - 04.2015

High School Diploma -

Monroe Community College

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Marc Mitrano