Marc Anthoni Moya
Summary
Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements.
Overview
10
10
years of professional experience
Work History
CREW MEMBER
POPEYES
04.2014 - 10.2014
- Provide excellent service and high-quality food in a clean, friendly and fun atmosphere
- Deliver prompt and friendly service to customers in a way that will exceed customer expectations and ensure customer satisfaction
- Follow procedures to prepare food products for customers, maintaining the highest level of product quality and cleanliness
- Responsible for the cleaning and sanitizing of food preparation area, storage areas, including interior and exterior of restaurant, equipment, and utensils.
CUSTOMER SERVICE SPECIALIST
BEST BUY LAREDO NORTH 1888
10.2014 - 07.2018
- Partner with other employees to ensure customers end-to-end needs for are met and that no customer is left unserved or underserved
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Provide friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while providing velocity solutions to customers
- Develop strong relationships with customers by becoming a trusted advisor and partner in assisting them in making technology more functional in their lives
- Utilize all relevant sales tools (including Path to Excellence) to assist profitable growth drive and exceed department and individual goals
- Help answer questions and resolve customer issues
- Engage customers using Best Buy Selling Skills while providing fast and friendly processing of all transaction types.
Mobile Expert
T-Mobile
07.2018 - 07.2021
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Police Officer
Laredo Police Department
08.2021 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Investigated and reported crimes, accidents, offenses, and damage to property.
Education
HIGH SCHOOL DISTINGUISHED ADVANCED PLACEMENT DIPLOMA -
UNITED HIGH SCHOOL
Laredo, TX05.2015
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- Patience and Empathy
- Community Engagement
- Criminal Investigations
- Crisis intervention and deescalation
- Emergency vehicle operation
- Self-defense techniques
References
Name: Lt. Margarita Govea
Employer: Laredo Police Department
Phone Number: (956) 267-6160
Name: Brian Siegfried
Employer: Laredo Police Department
Phone Number: (956) 442-7098
Name: Jose Carlos Espinoza
Employer: Texas Department of Public Safety
Phone Number: (956) 337-0533
Timeline
Police Officer
Laredo Police Department
08.2021 - Current
Mobile Expert
T-Mobile
07.2018 - 07.2021
CUSTOMER SERVICE SPECIALIST
BEST BUY LAREDO NORTH 1888
10.2014 - 07.2018
CREW MEMBER
POPEYES
04.2014 - 10.2014
HIGH SCHOOL DISTINGUISHED ADVANCED PLACEMENT DIPLOMA -
UNITED HIGH SCHOOL