Marc Nieves
Flemington,NJ
Summary
Results-oriented Manager skilled in team leadership and project management. Leads diverse teams to enhance efficiency, productivity, and customer satisfaction. Combines strong interpersonal skills with effective problem-solving and decision-making to drive business success.
Overview
11
11
years of professional experience
Work History
Fixed Operations Manager
Flemington powersports
Flemington, New Jersey
05.2025 - Current
- Manage work orders, coordinate repair schedules, and ensure service jobs finish on time.
- Trained, supervised, and motivated service advisors, technicians, and support staff to enhance team performance and service quality.
- Resolve escalated complaints, communicate repair updates, and model great customer service.
- Maintain high repair standards that follow manufacturer guidelines and safety
- Controlled department costs and tracked labor efficiency to achieve revenue goals.
- Monitored inventory levels for major units and parts to prevent shortages and overstocking.
- Inspect incoming shipments from manufacturers, verify freight bills, and log new inventory into the system.
- Conduct regular physical inventory counts, reconcile discrepancies, and manage floor-plan financing audits.
- Ensure units are properly tagged, priced, and displayed on the showroom floor and digital listings.
Assistant Manager
Mavis discount tire
Flemington , NJ
08.2024 - 05.2025
- Engaged with customers to identify and understand their needs.
- Partnered with management to create strategic plans for meeting business objectives.
- Assisted in managing daily operations at Mavis Discount Tire locations.
- Supervised team members to ensure high-quality customer service standards.
- Coordinated inventory management and stock replenishment processes effectively.
Service Advisor
SOUTHSHORE KIA
Long Island, NY
02.2020 - 06.2024
- Greeting customers and directing them to an available technician
- Consulted with technicians on necessary repairs and explored alternatives to reduce customer costs
- Answered customer questions about service outcomes and consulted with technicians.
- Informing customers about potential cost savings and warranty protections
- Assisted customers in evaluating options to repair their vehicle or trade it in for a new one
- Oversaw scheduling and workflow in service center to ensure timely service delivery
- Informing customers of changes in service or when their vehicle is ready to be picked up
Automotive Technician
South Shore Kia
Long Island, NY
06.2015 - 06.2024
- Repaired brake and steering systems to ensure vehicle safety and performance.
- Diagnosed and repaired electrical and electronic systems to restore functionality.
- Repaired cooling components and systems, including air conditioners and engine cooling, to maintain optimal operating temperatures.
- Ensured cleanliness and safety in work area by regularly organizing and sanitizing equipment and surfaces.
- Maintained precise records of services rendered for effective communication and accountability.
- Maintained a valid driver's license to facilitate safe and efficient test driving of vehicles.
Custodian
New York City School Support Services
New York, NY
01.2017 - 02.2021
- Clean the interior of buildings including floors, carpet, rugs, windows and walls
- Disinfected high-touch items like desks, door handles, office tools, and phones to promote a healthy environment
- Managed cleaning inventory to support efficient operations and timely replenishment, placing orders for new products when needed
- Managed cleaning inventory and ordered supplies to ensure availability for cleaning tasks
- Remove debris and snow from sidewalks
- Maintain outdoor grounds, cut grass and trim bushes
- Removed trash from waste bins to ensure a tidy and hygienic environment. and recycling bins
Education
High school diploma -
Cascades High School
New York, NYSkills
- Service department management
- Automotive diagnostics
- Diagnostic Equipment
- Service Operations
- Technical Support
- Computer skills
- Microsoft Office
- Computer literacy
- Problem-solving
- Time management
- Organizational skills
- Supervising experience
- Teamwork
- Customer service
- Negotiation
- Communication skills
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Fixed Operations Manager
Flemington powersports
05.2025 - Current
Assistant Manager
Mavis discount tire
08.2024 - 05.2025
Service Advisor
SOUTHSHORE KIA
02.2020 - 06.2024
Custodian
New York City School Support Services
01.2017 - 02.2021
Automotive Technician
South Shore Kia
06.2015 - 06.2024
High school diploma -
Cascades High School