Summary
Work History
Education
Skills
Timeline
Generic

Craig Loomis

La Crosse,WI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Versatile background with education in business and accounting and transferable skills in management, training, operations, and customer service.

Work History

Fixed Operations Manager

Bob Moore Automotive Group
  • Led Parts and Service Teams; recruiting, developing, and coaching 14 team members
  • Focused on Performance Management implementing effective suggestive selling strategies that drastically increased revenues
  • Controlled costs aggressively and reduced receivables
  • Increased customer satisfaction ratings
  • Actively assisted customers as the additional Service Advisor and Parts Counterperson
  • Submitted all claims for warranty administration and extended service contracts; negotiating covered repairs.

Training Associate

Optum Serve Health Services
  • Conducted Pulmonary Function Test training via Microsoft Teams for the medical assistants at our proprietary clinics nationwide
  • Tracked training progress of enrolled participants utilizing a task-based process
  • Analyzed data from completed patient PFTs to identify test trends, deficiencies, and opportunities for additional training
  • Conducted and/or participated in inter-departmental meetings for process improvements
  • Actively participated in planning process for tasking redesign.

Medical Service Coordinator - VBA Contract

Logistics Health Incorporated
  • Assisted Veterans by coordinating and scheduling disability examinations with LHI’s approved provider network
  • Processed inbound and outbound calls from providers, veterans, and internal staff
  • Completed assigned tasks through online automated workflow as directed by leadership.

Telecommunications Operator

Gundersen Lutheran Medical Center
  • Processed inbound and outbound call using online multi-line phone system; directing calls to appropriate departments and staff
  • Actively involved in handling crisis calls and patient concerns
  • Promoted to second shift team lead.

Shipping Clerk

Badger State Industries
  • Counted, sorted, and packaged finished product per account specifications
  • Completed account paperwork and invoicing
  • Staged finished product for transport; loaded trailers.

Machinist Mate Second Class - E5

United States Navy
  • Serviced and maintained pumps, valves, bearings, steam turbines, air handling systems, freshwater systems, propulsion systems, electrical systems, and refrigeration equipment
  • Used hand tools, power tools, sanders, grinders, welders, honing tools, taps, drills, and measuring tools; i.e
  • Ruler, tape measure, micrometer, caliper, pressure gauge, flow meter, ohmmeter
  • Operated forklifts and overhead cranes to transport or position parts and equipment
  • Read blueprints, design diagrams, and electrical schematics
  • Temporary assignment to provide physical security for aircraft, government assets, and personnel.

Education

Bachelor of Science - Business Administration

University of Wisconsin – Platteville
Platteville, WI

Fixed Operations Management Training -

Saturn Corporation Training Center
Spring Hill, TN

Machinist Mate 'A' School -

United States Naval Training Center
Orlando, FL

Skills

  • Honorable discharge after five years, five months active duty service in the United States Navy as a Machinist Mate
  • Fixed Operations Management experience directing the Service and Parts departments for Saturn auto dealership
  • Exceptionally skilled in managing staff, suggestive selling, directing workflow, warranty administration, financial reports, budgeting, cash drawer reconciliation, accounting payables, receivables, collections, and customer service
  • Adept in inventory control, supply chain management, order fulfillment, warehouse operations, and vendor relations
  • Highly proficient using SharePoint, WebEx, and Microsoft 365 apps for Microsoft Teams, Word, Excel, PowerPoint, Outlook, and OneDrive
  • Call center experience processing inbound and outbound calls assisting customers, solving problems, and finding solutions
  • Mechanical aptitude with hands-on experience in industrial setting, operation of forklift and powered industrial vehicle
  • Prior experience in reading blueprints, diagrams, electrical schematics and using various measuring tools
  • Earned a bachelor's degree in business administration as a returning adult student through independent study
  • Natural ability to work well independently or as part of a team; flexible and adaptable
  • Reliable and responsible with an eye for detail; well organized and skilled at prioritization of tasks
  • Engaging, credible, trustworthy, and genuine with a sincere passion to treat others fairly with dignity and respect

Timeline

Fixed Operations Manager

Bob Moore Automotive Group

Training Associate

Optum Serve Health Services

Medical Service Coordinator - VBA Contract

Logistics Health Incorporated

Telecommunications Operator

Gundersen Lutheran Medical Center

Shipping Clerk

Badger State Industries

Machinist Mate Second Class - E5

United States Navy

Bachelor of Science - Business Administration

University of Wisconsin – Platteville

Fixed Operations Management Training -

Saturn Corporation Training Center

Machinist Mate 'A' School -

United States Naval Training Center

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Craig Loomis