Year of Professional IT Experience
Marc Pallotto
IT/Cybersecurity
Oceanside,CA
Summary
I'm a recent Grand Canyon University graduate with a bachelor's in information technology with an emphasis on cybersecurity. During University, the group completed 120 hours of digital forensics work and another 200 hours of ethical hacking. Diligent Technical Intern with solid background in IT and enthusiasm for completing data analysis and enacting process improvements. Well-versed in solving technical business problems with minimal direction as well as operating in team-based environments.
Overview
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1
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3
Years of Customer Service Experience
Work History
IT Technical Support Intern
Aroma Housewares Co.
San Diego, CA
08.2021 - 08.2022
- Analyzed current information and helped develop plans to address needs.
- Researched problems and used technical documentation to apply solutions.
- Tested systems to identify root causes to problems and uncover bugs.
- Backed up administrative departments in back file scanning and document management imports.
- Conducted system patching and software updates to field laptops using remote access software.
Server
IHOP Restaurants LLC
Phoenix, AZ
09.2019 - 09.2021
- Cultivated relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Information Technology With Cyber Security
Grand Canyon University
Phoenix, AZ 08.2019 -
Skills
Microsoft Office Suiteundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Technical Support Intern
Aroma Housewares Co.
08.2021 - 08.2022
Server
IHOP Restaurants LLC
09.2019 - 09.2021
Bachelor of Science - Information Technology With Cyber Security
Grand Canyon University
08.2019 -
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